Adobe Gold Support
Protect your Adobe product investment and maintain the productivity of your entire enterprise with an Adobe support programme
The Adobe Gold Support program facilitates comprehensive support coverage to knowledge workers, creative professionals and enterprises to derive maximum value from their investments in Adobe products. The programme provides the required expertise and responsiveness to help customers deploy Adobe solutions faster, minimise downtime and increase productivity. It is structured to complement Adobe products, including Acrobat, Creative Suite, Flash software and Connect (hosted).
Extend the value of your investment in Adobe solutions
Your organisation has made significant technology investments in mission-critical applications to help streamline operations, improve customer service and enhance your competitive edge. Your ability to maximise your investment depends on how effectively you can put the technology to work. Adobe enterprise support programmes provide the technical and operational expertise to help you to plan, implement, deploy and maintain your Adobe applications, keeping your infrastructure safe as your solution evolves. Our experts can help keep your strategic applications running smoothly so that you can focus on your business.
International infrastructure
Adobe support engineers have access to global customer support resources, allowing you to benefit from the latest technical information. With global and multi-geographical agreements available, and support centres strategically located in North America, Europe, Asia-Pacific and Japan, you get fast, consistent responses from anywhere in the world.
Adobe offers a variety of support channels, including:
- Phone support - Adobe support consultants provide expert assistance to help you get your Adobe applications up and running smoothly, and keep them working at optimal performance
- Online knowledgebase - Constantly updated by Adobe support consultants with the latest issues and fixes, you can use this self-service tool to search for information and resolve issues anytime, from anywhere
- Customer support portal - You can use this intuitive online tool to log your case directly into the Adobe support database and then view and update it over the web at your convenience
- Remote access - Using Adobe Acrobat Connect Professional software, you can give temporary control of your desktop to Adobe support consultants for quick and efficient troubleshooting and problem resolution
Extend the value of your investment in Adobe solutions
With Adobe support for enterprises, you can:
- Supplement your in-house support staff with expertise from Adobe support consultants
- Accelerate the implementation of Adobe products and solutions
- Enhance overall business performance and competitiveness
- Increase the return on investment (ROI) on your technology investments
| PROGRAMME DETAILS | |
| Contract period | 1 Year |
| Number of incidents | Unlimited |
| Support channels provided | Phone support
Knowledgebase Customer support portal Remote access |
| Authorised contacts | 4 |
| Target response time | 1 hour* |
| Hours of coverage | 24x7x365 |
| Bundled maintenance | No |
| Optional service enhancements | Technical Account Manager Additional contacts Upgrade Plan |
* Note: Mission-critical support is provided by telephone 24 hours a day, 7 days a week, 365 days a year for Priority 1 issues. Non-critical issues are responded to during standard regional business hours
find out more
For more information, contact your Phoenix Account Manager on 0845 265 1265 or email info@phoenixs.co.uk