Phoenix Training Services for the Real World

As part of our continuing determination to provide customers with a total end-to-end service, Phoenix is now working with Arrow ECS Education Services.

Here at Phoenix, we recognise that our customers are increasingly reliant on sophisticated IT systems to drive their business forward. Effective and proactive management of expensive IT resources demands constantly refreshed and reinforced knowledge. This growing dependence on technology means professional training has never been more critical to your business.

Training from Phoenix eliminates the business risks of service interruptions and enables your professionals to:

• Learn through guided hands-on practicals
• Resolve real-world IT issues in an environment where making mistakes can be regarded as an essential part of effective learning
• Gain maximum return on your technology investments
• Eliminate the business risks of any interruption in service

THE TRUE VALUE OF TRAINING

IDC estimates a company will lose 10 to 30% of its capabilities per year. By year three, an organisation has retained only 41% of its original capabilities, dwindling to 24% by year six, due mostly to employee movement, process changes, technology changes and the dearth of knowledge new recruits bring to the organisation.

By providing an excellent training and professional development programme for your employees you can increase your staff retention significantly, ensure their skills are constantly kept up-to-date with the latest technology changes and provide a stable plan for them to develop, and grow within your organisation.

THE BENEFITS OF CERTIFIED TRAINING

Revenue generation - organisations which spend £1,000 or more on training per employee, per year average 24% higher profit margins than organisations that spend less per year, according to HR Magazine

Productivity/performance improvement - according to a Merrill Lynch study (The Book of Knowledge), Motorola estimated that every dollar spent on training yielded US$30 in productivity gains within three years

Cost reduction - a recent IBM study found that an organisation with 1,000 employees can save around £165,000 per year as a result of an average productivity gain of just three minutes per day

By using Phoenix Training Services, you will:

• Save time and money
• Improve staff retention
• Create a competitive advantage through improved staff skills
• Increase choice through our extensive network of approved training providers

So, while we understand the value, we also understand your business imperatives and appreciate that any time and budget spent on training must provide measurable results. With this in mind, we have partnered with one of the UK's leading training providers, Arrow ECS, a recognised specialist in IT training services across Europe.

"Arrow ECS is delighted to be working so closely with Phoenix Software to enable their customers to achieve maximum Return on Investment. With our extensive training experience, expert trainers and state of the art facilities we are able to offer the highest level of service to Phoenix customers."
Matthew Procter, Business Sector Manager, Education Services at Arrow

PHOENIX MANAGED TRAINING SOLUTIONS

The development of staff through external training is an essential part of any successful organisation. The provision of training can, however, become a managerial burden especially when faced with the amount of information and number of education providers available.

Phoenix recognises that organisations are struggling to find a consistent level of quality and service from these providers and this is diverting attention away from their core responsibilities. Additionally, volume-based discounts are not always achieved through ad-hoc bookings using a variety of training suppliers.

Phoenix and Arrow have built upon considerable IT training experience to introduce a Managed Training Solutions division offering a complete end-to-end service for all training needs. A one-stop-shop facility, this allows customers to benefit from a consistent level of quality and service while taking advantage of volume-based discounts.

Our Managed Training Solutions will help to:

• Remove the burden of sourcing and planning staff training
• Ensure consistent levels of service quality
• Maximise volume discounts through centralised bookings
• Improve management control and efficiency

FIND OUT MORE

For further information and pricing on the full range of training services available from Phoenix, please contact James Baldwin on:
t: 07796 338222 / e: james-baldwin@phoenixs.co.uk / w: www.phoenix-es.co.uk