New! VMware IT Business Management Suite

Deliver new business efficiencies and drive business growth while optimising costs with an integrated approach to cost management, services measurement and management, and vendor governance of your virtual and cloud infrastructure. The VMware IT Business Management Suite gives you the right level of visibility into the costs, utilisation and service levels of IT services, CIOs can plan, manage and optimise the cost, value, and alternatives in the emerging world of dynamic IT.

The VMware IT Business Management Suite includes the following:

• IT Financial Manager
• IT Service Level Manager
• IT Vendor Manager

VMware IT Business Management Features

VMware IT Finance Manager

Gain insight into the key areas of IT costing, IT demand management, budget planning, IT showback, IT chargeback, and IT cost optimisation.

Key Capabilities

• View and analyse TCO and unit costs along with their breakdowns and trends for all IT services
• Identify the top spenders and consumers of all IT services
• Analyse key IT efficiency ratios and compare to industry benchmarks
• Spot such ongoing potential cost saving strategies as potential for virtualisation, consolidation, retirement or refresh, SLA reduction, and tiering
  

Sample of Out-of-the-Box Reports

• TCO and unit cost by services
• Industry benchmark versus unit cost by services
• TCO trend by service
• Unit cost trend by services
• Usage trend by service

VMware IT Service Level Manager

Reduce the costs associated with error-prone, manual efforts while lowering IT spending by identifying the most cost/value effective alternatives. Improve quality of IT services and decrease the time required to improve services.

Key Capabilities

• Visually define, negotiate, and revise IT quality, operational, and value commitments
• Create workflows to orchestrate, track, and approve agreements and commitments
• Perform service level monitoring and compliance management
• Receive automatic alerts when an SLA, OLA, KPI, or UC commitment is in danger of being missed
• Generate root cause and business impact reports to identify remedial action
• Create 'what if' scenarios to identify best course of action
• Conduct monthly reviews
• Use workflows to orchestrate, track, and sign off on compliance results
• Make auditable adjustments to results
• Generate and distribute formatted monthly service reports and booklets

Sample Out-of-the-Box Reports

IT dashboards that provide a bird's eye view across all applications and systems, including key statistics such as the worst 5 KPIs

Customer dashboard provides high-level information with drilldown on top 5 breaches by performance, top 5 KPIs, year-to-date credits, etc.

SLA compliance report summarises all the compliance information for a specific SLA

Forecasting reports provide forecast information for KPI performance

Audit reports to review and change results

VMware IT Vendor Manager

Reduce cost of manual error prone efforts and reduce IT spending by identifying the best cost/value alternatives.

Key Capabilities

• Automatically track and manage all invoices received from vendors on an ongoing basis
• Validate invoices against contract terms and actual spending, as well as map to service performance and value metrics
• Share performance-based credits and earnbacks with your vendors so they can proactively avoid performance penalties and attempt to reach the performance goals needed for earnbacks
• Proactively track actual versus budget trends to identify potential overruns and their causes
• Visually map actual usage of services to specific business units, P&L centres, and geographies, while compiling chargeback audit trails for tax and regulatory compliance purposes
• Compare alternative options and benchmark pricing so that contract pricing can be adjusted when applicable
• Monitor SLA and KPIs defined in the vendor contract to ensure you are receiving the appropriate value for vendor services rendered, as well as for financial management purposes

Sample of Out-of-the-Box Reports

• Vendor management dashboard provides a bird's eye view across all suppliers, including key statistics such as the worst 5 KPIs
• Vendor dashboard provides more detailed information for a specific supplier, such as top 5 breaches by performance, top 5 KPIs, year-to-date credits
• Balanced scorecard showing risk, performance, contract issues, and charges
• SLA compliance report summarises all the compliance information for a specific SLA
• Credits report summarises credits information for a specific SLA
• Earnback report summarises earnback information for a specific SLA
• Forecasting reports provides forecast information for KPI performance, credits, and earnbacks
• Audit reports allow vendor managers to review and change results

 

FIND OUT MORE

For further information and pricing, contact your Phoenix Account Manager on 0845 265 1265 or email info@phoenixs.co.uk