• Help Desk & Support Overview

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Support Contracts, VSA & Health Checks

Our approach to Help Desk support is based on total partnership with you. Our aim is to enable your IT environment to remain stable, with minimum downtime, while offering you access to our team of
technical experts should you need to call on them.

Click here to request more information on the Phoenix Software Help Desk Support Service.

• Contracted SLA 1-hour response
• Flexible contract type
• 1st , 2nd and 3rd line support
• VSA provides ability to mix consultative resource with support
• 15 years' experience delivering support
• Ability to support most applications
• Managed Service facility for security, whereby we manage upgrades etc
• Onsite Help Desk resource

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