You may purchase only one license of any Adobe Student Edition product. This license may be used only on your privately owned computer. Student Edition products may not be used for commercial gain.

To obtain your full license serial number, you will need:

• Access to the Internet
• Your current e-mail address
• The coupon code printed in the upper left corner of the Student and Teacher Edition order fulfilment process instructions (inside your Adobe Student and Teacher Edition box)
• A digital copy of your proof of eligibility (see "Proof of Eligibility" for required documents and acceptable formats)
• To obtain your serial number, follow the instructions.
• Only eligible individuals who are able to provide proof of eligibility will receive a serial number for their Adobe Student and Teacher Edition product

If you have questions regarding this process or you do not have access to the Internet, contact Adobe Customer Service on 0207 365 0735

For Students: Proof of current enrolment, stating your name, the institution name, and the current date or term

Types of proof of enrolment include: school ID card, report card, transcript, tuition bill or statement. Any other document issued by the educational institution that includes your name, the institution name, and the current date or term

For Teachers: faculty, and staff: Current ID that includes your name, the date, and the name of the educational entity or an official document such as the following: Institutional payslip stub, tetter on official letterhead from the registrar of the educational entity indicating current employment

A Home-schooled students and their teachers provide:

• Dated copy of a letter of intent to home school
• Current membership ID to a home school association
• Dated proof of purchase of curriculum for the current academic school year

Documents dated within the last six months are considered current. Only Home-schooling recognized by local education authorities allowed.

Accredited public or private primary, secondary, or higher education school providing full-time instruction. This includes nursery schools, primary schools, secondary schools, high schools, grammar schools, schools for the handicapped, teacher training colleges, technical colleges, further education colleges, research institutes, adult education centers, and State run or State subsidised facilities for the retraining of the unemployed.

• Administrative offices or boards of education of Educational Establishments (for their own use)
• Home schools approved in writing by Adobe in its sole discretion
• Government schools located in the Territory
• Named educational entities approved by Adobe, only if individual named entities are approved by Adobe in writing if not already listed by Adobe on its website
  1. Hospitals that are wholly owned and operated by an Educational Establishment. Wholly owned and operated means the Educational Establishment is sole owner of the hospital and the only entity exercising control over day-to-day operations.
  2. Education research laboratories that are a public establishment and recognised as such, teach students as part of their research mission, and can provide a copy of bylaws that state the relationship with the controlling university
  3. Educational consortiums and systems: Corporations and associations validly organised and existing under the laws of the Territory, whereby each member or shareholder of which is an accredited school

Microsoft Office University 2010 for Windows and Office University 2011 for Mac are products that replace Microsoft Office Professional Academic 2010 and Office Mac 2011. The new product name reflects customer eligibility: Office University 2010 is for higher-education students and higher-education faculty only.

Office University 2010 includes the 2010 versions of: Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access. Office University 2011 for Mac includes Word, Excel, PowerPoint and Outlook.

Eligibility is subject to availability, this offer applies only to eligible students and staff who attend or are employed at an educational institution geographically located in the United Kingdom, Jersey, Guernsey or the Isle of Man. This offer is non-transferable. One of each product may be purchased per eligible student or member of staff. The following conditions serve to define student eligibility for the offer:

• The individual must possess a valid e-mail address at a UK educational institution which contains the domain suffix 'ac.uk', 'ac.im', 'ac.gg', 'ac.je' or 'open.ac.uk' If the domain suffix is 'open.ac.uk' then staff/students do not need to meet the minimum contact and/or working/teaching time requirements outlined below
• If you are a student, you must be enrolled in an education institution geographically located in the United Kingdom, Jersey, Guernsey or the Isle of Man. If a Higher Education student, you must be enrolled in an undergraduate or postgraduate level course. If a Further Education student, you must have at least 15 hours of scheduled contact time per week for your course
• If you are a member of staff, you must be employed (at least 8 hours or 4 teaching hours/week) at an education institution geographically located in the United Kingdom, Jersey, Guernsey or the Isle of Man

Microsoft or an appointed vendor may contact you to verify that you are a current student or member of staff. If documentation is not provided indicating that you are a current student or member of staff, you will be liable to reimburse Microsoft for the difference between what you paid and the estimated retail price of the software.

• Internet access is required. The academic verification and redemption process occurs online
• Customers will be subject to the Office University EULA and will be required to agree to the agreement before activating the product
• Each eligible user can verify only one Office University product in a 12-month period
• Microsoft, in their sole discretion, may accept other forms of validation to determine eligibility in lieu of a valid e-mail address when one is not available

Internet access is required because the verification process and product key redemption process occur online.

The Office University full package product allows one user to activate one Office suite on up to two PCs or Macs, for use by a single person

No. There are no refunds or returns on the Microsoft Office University product. This policy applies both to downloaded software and/or physical media.

Microsoft Office Home and Student is the recommended product for parents and families with K-12 students.

The DVD version is a physical boxed product that will be shipped to you via a courier. Once received, you will then need to obtain your product key by accessing the Microsoft verification website. Please see further information below, headed Post Purchase Validation.

The ESD (Electronic Software Download) version is provided by a software download directly from Microsoft's electronic distribution partner eAcademy. No physical DVDs will be provided. Pre Purchase Validation is required before the product key is delivered. Please see further information below, headed Pre Purchase Validation.

Office University does not come with a product key. Your eligibility will be verified online before completing purchase. The product will not work without successful verification as you will not have a product key.

If you choose to purchase the physical DVD version of Office University, once you have received the package you will be required to verify your eligibility online to use the software. Visit www.office.com/verify

• Sign in with your Windows Live ID or create one as prompted
• Provide your school email address, sign-in ID, or international student identity card (ISIC)

Once you have completed this post purchase verification procedure the online site displays the product key.

If you do not complete the eligibility criteria as stated above, then you will not be able to return the software.

Please also review the following link for further questions around the Office University PIN number: add link to Office University PIN Number FAQ.doc.

Office University does not come with a product key. Your eligibility will be verified online before completing purchase. This product will not work without successful verification as you will not have a product key.

If you choose to purchase the ESD (Electronic Software Download) version of Office University, once you click on the BUY button within the Student Store website you will be taken through a validation process. Details of this process are found in the following link: Go to process document-tbc

Yes. The Office University 2010 product key can 'unlock' the Office 2010 software on a 'preinstalled' PC.

Microsoft Office Home and Student 2010 Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010 (not available in Office for Mac)

Microsoft Office University Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010 (not available in Office for Mac)
• Microsoft Outlook 2010
• Microsoft Access 2010 (not available in Office for Mac)
• Microsoft Publisher 2010 (not available in Office for Mac)

When you receive your link to download Office University, you are provided with a package called Security Download Manager (SDM). The SDM will allow you to download and begin the installation of Office University.

You have 31 days to access the software. Once you have accessed the software you can burn the files to a CD as a backup and write the key down in a secure place. However an alternative is to purchase Extended Access Guarantee (EAG) for £4.95. This allows 2 years of access to your links, so should you need to download and re-install the software due to a system crash/virus etc, then you have peace of mind that you can still access your software and do not have to make an additional purchase.

Please contact customer support at: www.office.com/verifysupport.

Please visit http://office.microsoft.com/en-us/microsoft-software-license-terms-for-microsoft-office-2010-HA101817777.aspx for Office 2010 or http://www.microsoft.com/About/Legal/EN/US/IntellectualProperty/UseTerms/Default.aspx

The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU) handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.

To find out if your computer is running 32-bit or 64-bit Windows, do the following:

• Click on the Start button
• Click Control Panel
• Click System and Maintenance
• Click System
• Under System, you can view the system
• Can I run 32-bit programs on a 64-bit computer?

Device drivers designed for 32-bit versions of Windows won't work on computers running a 64-bit version of Windows. If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows. If you are unsure whether there is a 64-bit driver available for your device, go online to the Windows Vista Compatibility Center.

If the program is specifically designed for the 64-bit version of Windows, it won't work on the 32-bit version of Windows. (However, most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows.) Device drivers designed for the 64-bit version of Windows won't work on computers running a 32-bit version of Windows. To learn how to check for drivers go online to the device manufacturer's website.

Please note that XP64 users can install the 32-bit version under Windows XP compatibility mode.

Your download routine has failed; this may be a system issue or installing a 64-bit option onto a 32-bit PC. Email: student-office@phoenixs.co.uk where we will validate that full download has not taken place and issue further usage links.

Yes, the licence offered to you by Microsoft is a perpetual licence and does not expire when you cease to be a student or an employee. You can still use the product after you leave school/employment.

When placing an order if nothing happens when you click on 'Submit' please make sure that all details have been completed correctly and that you have ticked to say that you accept our Terms and Conditions.

If you are unable to find your university or college within our list then please contact student-office@phoenixs.co.uk. Please provide the full name, address (including county) and postcode.

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at student-office@phoenixs.co.uk.

You can buy from the Student Store using your credit or debit card or PayPal and the online transaction is totally safe. We use secure encrypted transmission of your payment details, so no-one can see or record your credit or debit card number. We never store any payment card information.

Yes, shipping is available to United Kingdom addresses only. Electronic Download of Office University can be provided to members within the EEC.

A PIN is a unique 27-character alphanumeric code used to verify that Microsoft Office was purchased at a participating retailer. Customers will go to www.office.com/verify to exchange their PIN for a Microsoft Office Product Key. A PIN can only be used once to obtain a Product Key.

The PIN is printed on a separate Instruction Card located inside your Microsoft Office University package.

No. A PIN is used to verify that Microsoft Office was purchased at a participating retailer and is used to obtain a Product Key. An Office Product Key is used to install, activate and use Office products. You cannot use a PIN to install Office.

If your PIN is not working, try the following:

• Verify the PIN was entered correctly. PIN is not case sensitive and is alpha-numeric
• Make sure the PIN has not already been used to obtain an Office Product Key. A PIN can only be used once to obtain a Product Key. If the PIN has already been used, you can log into your account with your Windows Live ID (if you established it when the PIN was first entered) to access your Product Key or you can check your email for the confirmation email you received when the PIN was first consumed to access your Product Key
• Contact support if you are still having issues: www.office.com/verifysupport.

A Product Key is a unique 25-character alphanumeric code required to install and activate Microsoft Office. It is used to verify that your software is legitimate.

Product Keys are used to install, activate, reinstall or repair your Office programs. It is important to keep your Product Keys in a safe place.

Using your existing Windows Live account or creating a new account will allow you to access your Office Product Key at any time online in the future. It is important to use an account and password that you are familiar with to allow you to obtain easy access to your information and to receive email confirmation that will include your Product Key.

Yes. An email containing your Office Product Key will be sent to the email address associated with your Windows Live ID or to the email that you provided if you skipped account setup.

Note: If you are using an email spam blocker tool or junk mail filter, make sure that you can receive email messages from microsoft.co.uk.

If you lose your Office Product Key you can return to www.office.com/verify and sign in using the 'Sign In' link in the top right corner of the page. This will retrieve your Office Product Key if you set up your account with your Windows Live ID. If you did not set up a Windows Live ID account initially there is no record of your Product Key online. Check your email as this is the only record of your Product Key.

Please contact customer support at: www.office.com/verifysupport.

Your will receive a box product delivered to the address you identified when placing your order.

Once you have received your product you will be required to access the publisher's web site to prove your student/teacher/staff status.

If you are a student you will need to provide an upload of:

• A valid, current student photo-ID that includes name and date
• A valid, current non-photo- student ID that includes name and date
• A current school transcript indicating name of school and student
• Other official dated proof of entitlement.
• If you are teacher/staff member an upload of
• A valid, current photo ID
• An official letter on the education establishment letterhead verifying your employment

You will receive an email from Phoenix which provides a link to Techsmith's web site and a serial number for your individual product. It will look similar to below:

Snagit Single-User Software Key & Download Information:

Please follow this link for important instructions on how to complete the licensing process: http://www.techsmith.com/download/licenses/snagit.asp?ver=10

Snagit License Key: X4XXH-PXXXD-ZXXXM-PXXQ-WXX5; PXXXC-HXXK-TXXA-CXXXX-SXXX5

The key in this email will unlock Snagit on either operating system: Windows or Mac.