Microsoft Office Student Offer

The terms 32-bit and 64-bit refer to the way a computer's processor (also called a CPU), handles information. The 64-bit version of Windows handles large amounts of random access memory (RAM) more effectively than a 32-bit system.

How can I tell if my computer is running a 32-bit or a 64-bit version of Windows?

To find out if your computer is running 32-bit or 64-bit Windows, do the following:

• Click on the Start button
• Click Control Panel
• Click System and Maintenance
• Click System
• Under System, you can view the system

Most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows. Notable exceptions are many antivirus programs.

Device drivers designed for 32-bit versions of Windows won't work on computers running a 64-bit version of Windows. If you're trying to install a printer or other device that only has 32-bit drivers available, it won't work correctly on a 64-bit version of Windows. If you are unsure whether there is a 64-bit driver available for your device, go online to the Windows Vista Compatibility Center.

If the program is specifically designed for the 64-bit version of Windows, it won't work on the 32-bit version of Windows. (However, most programs designed for the 32-bit version of Windows will work on the 64-bit version of Windows.)

Device drivers designed for the 64-bit version of Windows won't work on computers running a 32-bit version of Windows. To learn how to check for drivers go online to the device manufacturer's website.

Please note that XP64 users can install the 32bit version under Windows XP compatibility mode

When you purchase the software you will be sent an email which has a link to download the media. You can do this at anytime, before or after you have purchased your new computer.

There is no time limit on when you need to activate your link and you do not have to enter any information regarding the computer you are going to install the software on.

Your download routine has failed; this may be a system issue or installing a 64bit option onto a 32bit PC. Email student-office@phoenixs.co.uk where we will validate that full download has not taken place and issue further usage links.

The first link is to download Office Professional Plus 2010.

The second is to download an available option called Office Communicator 2007. It provides you with a number of features to enhance your communications experience. By offering features such as availability of contacts, software-powered Voice over Internet Protocol, instant messaging, and multi-party audio and video conferencing, Office Communicator 2007 R2 is making every aspect of your communications experience easier, collaborative, and more efficient.

The third link is Business Contact Manager 2010 which also comes as an additional option. Business Contact Manager is an easy-to use contact management solution.

The first link is to download Office Professional Plus 2010.

The second link is Business Contact Manager 2010 which also comes as an additional option. Business Contact Manager is an easy-to use contact management solution. Communicator R2 2007 is only available in 32bit, so this is not an option in 64bit.

The offer is for Windows 7 Professional Upgrade.

A list breaking down what you are able to upgrade Windows 7 Professional from can be found here.

In order to download an IMG or ISO file, please follow these instructions

You will receive two emails – one from Phoenix and one from e-academy (Microsoft media delivery partner). The Phoenix email confirms your licence purchase and the e-academy email provides you with links to download your media.

Yes, each parent places their own individual order on the website.

Yes, a product purchased through Phoenix Software offers the same functionality as a product purchased through the retail market and in some cases more functionality. For example the student and teachers version that you would buy online or in shops is the limited Home & Student version. This does not include Outlook, Access, or Publisher - these are only available on the Professional Versions, which is what we provide through Phoenix Software. This may be less important to primary schools, but in secondary schools Access is required to deliver the ICT curriculum, so schools may prefer students to be able to buy this for home.

You may:

• Install and use a copy of the Software on one personal computer or other device
• Install an additional copy of the Software on a second, portable device for the exclusive use of the primary user of the first copy of the Software.

Please note: for Operating System software (e.g. Windows 7) you are only eligible to install the software on ONE computer, this is for operating system software only

Yes, the license offered to you by Microsoft is a perpetual license and does not expire when you cease to be a student or an employee. You can still use the products after you leave school/employment

When placing an order if nothing happens when you click on Submit please make sure that all details have been completed correctly and that you have ticked to say that you accept our Terms and Conditions.

If you are unable to find your university or college within our list then please contact student-office@phoenixs.co.uk .Please provide the full name, address (including country), postcode.

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at student-office@phoenixs.co.uk.

As this offer is a download option unfortunately once the sale has been completed and the goods have been electronically delivered we are unable to offer a refund. Please ensure that your hardware has the capacity to run the software by viewing the System Requirements section.

Yes, shipping is available to United Kingdom addresses only.

All software that Phoenix Software sells is full legitimate copies from well known reputable manufacturers. These manufacturers are aware that commercial pricing is not viable for students to access so wish to ensure that their products are able to reach out into all the available marketplaces.

For each of the specific manufacturers we have an FAQ section, which explains how to download the software. However if you encounter any issues you can either contact the manufacturer directly - where specified in the FAQ – or use the Contact Us button and send an email to us.

We have a team of people who are able to assist and if you need a telephone call to help sort out your issue, that is fine, we can ring you. Student Store offer support to our customers Monday to Friday 9:00am to 5:30pm. Support is available relating to the software purchased from Student Store. However general computer and user queries shoud be directed to your PC provider or software vendor.

In order to comply with the manufacturer’s rules of supplying to students, teachers and staff at these great prices, we must ensure that the correct people are purchasing the product. When you do purchase and accept the Terms and Conditions, this is confirming that you are an eligible user of the software within the establishment chosen.

If you view the relevant manufacturers FAQ it will explain if the product is download or physical delivery. In general Microsoft and Symantec product downloads will be in your In Box within minutes of your purchase. Other download products will be with you within 24 hours. Physical products will be despatched within 24 hours from stock. We do our best to maintain good stock levels at all times, but should there be an issue we will notify you as quickly as possible.

Yes, shipping is available to United Kingdom addresses only.

When you purchase the software you will be sent an email which has a link to download the media. You can do this at anytime, before or after you have purchased your new computer.

There is no time limit on when you need to activate your link and you do not have to enter any information regarding the computer you are going to install the software on.

Unfortunately as these products are either download or products that need validation once the sale has been completed and the goods have been electronically or physically delivered we are unable to offer a refund. Please do ensure that your hardware has the capacity to run the software by viewing the System Requirements section of your chosen product.

You can buy at Phoenix Software using PayPal or your credit or debit card and the online transaction is totally safe. We use secure encrypted transmission of your payment details, so no-one can see or record your credit or debit card number. And we never store any payment card information.

Student Store technical support is able to offer initial support on your purchase. For further support you may wish to visit http://support.microsoft.com or http://support.microsoft.com/gp/hublist