We know your organisation depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to reassure you and share the measures that we are taking to ensure service continuity.

At Phoenix, we have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. We have rigorously tested our business continuity strategies to ensure we can provide ‘business as usual’ services. As a result, Phoenix has assessed that the outbreak of COVID-19 is a low risk to the organisation and its day-to-day business and operations and is able to follow current Government Guidelines.

As always, we are open for business and remain committed to supporting you and your organisation with our unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.

If you have any questions, please contact your Account Manager on 01904 562200 or email [email protected]. Below is our most recent statement regarding COVID-19, which we will continue to update over the coming days and weeks.

Phoenix Software Coronavirus Statement

Following the latest advice from the UK Government, our position is as follows:

We want to encourage our employees to return to the office but in a safe way. Our offices are safe environments within which to work: comprehensive Coronavirus Risk Assessments have been carried out – which are continually re-assessed and updated – and circulated to all staff. We are ensuring our offices are safe and healthy places to work in with emphasis on social distancing and hygiene

Our utmost priority has always been, and continues to be, the health and mental wellbeing of all Phoenix employees and we are mindful of the effects lockdown has had on many people. To-date, the previous measures that we put in place have worked extremely well which, in turn, has ensured they have been able to continue to work and provide a continued service to our customers in such unprecedented times. We have always stressed, and will continue to do so, that no-one should come into the office if they are showing any symptoms of COVID-19 or if they live with someone who is showing any symptoms of COVID-19, or if they have been told to self-isolate by the NHS Test & Trace service or the NHS COVID-19 App.

All employees who have had their Covid vaccination have been kindly asked to notify HR so we can establish the percentage who have been vaccinated. Despite this being optional, it is working well.

The sudden loss of key staff is covered within our Business Continuity Planning documentation [internal document] which considers the risk, probability, impact, priority and details the mitigation(s) in place and the resulting post-mitigation rating. This is reviewed & signed annually, or after any significant impact/disaster should it occur. The sudden loss of key staff could be by sickness or any other reason and is mitigated by having enough competent staff employed in all areas of the business to cover the loss; staff are multi-trained to cover roles; and succession planning is in place.

Phoenix does not envisage any impact on our ability to supply software or hardware to our customers should any supplier be significantly affected by COVID-19 as we have the flexibility of choice for sourcing products from multiple suppliers and vendors.

Last revised: 1 November 2021