AGA Rangemaster Group manufactures the iconic, world-famous range cookers, in addition to owning numerous other kitchen appliance and interior furnishing brands. The company, which was formed when the AGA Foodservice Group merged with Rangemaster in 2008, employs just over 2,500 people worldwide.
While AGA Rangemaster became one brand in 2008, a large proportion of Aga and Rangemaster’s IT systems had remained on two separate networks and infrastructures for many years, albeit with some shared storage and limited cross-company integrations. Bringing the company together on one purpose-built system had always been an ambition, but the project was inevitably pushed down the priority list as new, more pressing projects required attention; that was until a software misconfiguration that prevented the sharing of files internally brought the issue to a head.
With AGA Rangemaster’s 550+ UK staff unable to share files across the network, the company’s IT Operations Manager, Michael O’Connor, sought out an immediate resolution to the problem. O’Connor’s research led him to the experts at Phoenix Software.
During a 10-minute phone call with one of Phoenix Software’s Microsoft Exchange experts, Phoenix soon diagnosed the issue as a DNS routing error. The error was fixed and files were being shared again before the phone call had even finished.
With the immediate crisis averted, O’Connor and his team turned their attention to merging the two companies’ networks once and for all. This would not just make life easier for AGA Rangemaster’s relatively small IT team which had to manage two different infrastructures, domains and email organisations, but would improve the productivity of the company’s 550+ users who had to battle with the system’s various idiosyncrasies every day. “Where do I save this file?” “Where did I put that file?” and “How do I find this person’s email address?” were common questions for AGA Rangemaster’s staff. They turned to Phoenix Software to help put these issues to bed.