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The goal of many UK Forces, Fire and Rescue Services and Ambulance Services is to provide secure, inclusive and deep citizen engagements. Public safety and justice organisations want to engage more effectively with the citizens they serve and in turn, citizens are looking for more convenient ways to exchange information and access the services they need.

Enabling frontline workers to spend more time with citizens, patients and communities, less time on manual tasks and be better equipped with the information they need to protect the most vulnerable members of society is so important, particularly at the moment. Key areas for consideration are:

  • Interacting with citizens using modern tools and services conveniently
  • Enabling faster response times and quicker issue resolution with advanced analytics
  • Providing accessible tools that make citizen engagement inclusive
  • Earning citizen trust by helping secure sensitive citizen information with advanced security and privacy capabilities