What our customers say …

Our customers are drawn from some of the UK’s largest organisations including the NHS, Leeds Bradford International Airport, Wellcome Trust and a number of large local authorities, as well as many smaller organisations such as schools, charities and local businesses.

Indeed, we pride ourselves in providing all of our customers, large or small, with the highest levels of customer service … but don’t just take our word for it … here’s what our customers say about us:

“Phoenix Software’s guidance enabled us to approach a very complex migration with confidence. While we handled the day-to-day work ourselves, Phoenix’s design and ongoing support ensured the transition was as seamless and pain-free for our users as we could have hoped for.”

Michael O’Connor, IT Operations Manager, AGA Rangemaster Group

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“The VDI solution that Phoenix Software designed … delivers all of the benefits of desktop virtualisation with none of the drawbacks. It really is a win:win solution. We are now firm believers in VDI as our long-term IT solution and hope to extend it to all workstations in due course.”

Wayne Longton-Worley, Head of IT Services, Bishop Auckland College

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“The IT just works – and that’s what students expect. With NSX, IT is a well-oiled, slick machine. As soon as we foresee any disruption, we can move infrastructure around easily, with students none the wiser as to what’s happening behind the scenes.”

Iain Russell, Head of Infrastructure for the University’s Information Services Department, Edinburgh Napier University

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“Phoenix Software delivered a project on-time, on-budget and exactly to our requirements with exceptional account management throughout. We are very impressed with the performance and flexibility of the new solution and look forward to building on our partnership with Phoenix in the future.”

Richard Cox, IT Systems Manager, Inter Terminals

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“The entire process was a seamless experience from start to finish. From the very first phone call five months before our EA was due for renewal through to the consultation period and eventual licensing transition, Phoenix demonstrated proactivity and professionalism throughout.”
Daniel Adams, Infrastructure Manager, Sentinel Housing Association

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“Phoenix Software is our first port of call whenever we need expert advice or skills for a particularly demanding project. Its recent work on our VMware and SharePoint projects has not only delivered us cost savings of 70% through the better utilisation of our existing investments, but it has also simplified the management of our infrastructure by reducing the number of different solutions we use.”
Kamran Asif, ICT Infrastructure Manager, Skills for Care

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“Working with Phoenix Software over the last couple of years has been key to Copeland Borough Council’s success. As a result of our partnership, we have won a number of awards for our forward-thinking use of new technology and we even gained a ‘Storage, Virtualisation, Cloud’ (SVC) Award.

“Indeed, engaging with Phoenix Software has made the Council’s journey to the cloud a simple process. From the early success of our Office 365 deployment, Phoenix Software has enabled us to build on that success with nearly 30% of our IT services hosted in the cloud and more following on soon. All of this means we are delivering smarter working and significant savings for the Council.

“Rarely have I found a technology supplier so easy to work with or so helpful, and that, I believe, is a great reflection of the team who look after the Council’s account. We are a small customer but we get the ‘big customer’ treatment and service. Everyone we have had on site from Phoenix has been extremely professional and great to work with – and all the IT projects have been delivered on time and with no issues. On-premise to cloud in three months with no down time or a single lost email is pretty good going!”

Copeland Borough Council

“While most other ICT providers see the onsite team as a burden to work around, Phoenix Software was more than happy to muck-in alongside us. They understood that we would achieve more by working together than separately. As a result of this positive attitude, the Phoenix engineers have truly become an extension of our own team. We always saw the same engineers throughout the project and can still contact them now if required. You couldn’t ask for a better working relationship.”
Jamie Greaves, Head of IT & Information Services, Joseph Rowntree Foundation

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“We selected Phoenix Software to take over management and support of our existing Microsoft SharePoint solution, as well as help us to carry out a migration of our staff to Microsoft Office 365. The Phoenix Consultants that attended were knowledgeable in the required skills, carried out the work to schedule and were able to resolve any challenges that came along in the process. Overall, we are very happy with both the project specific work as well as the ongoing support and maintenance that Phoenix Software has provided to us over the past year.”
Vicky Charles, CLIC Sargent

“Have just started using Microsoft Azure for single sign-on/ADFS Proxy between on-premise and Office 365. The presentation brought me up to a good understanding of the product suite. Particularly pleased to see demo of Azure. I left with a better understanding relevant to my current needs.”
David Singh, CAFOD

“This was a totally collaborative exercise and not a sales pitch, with Phoenix talking through the pros and cons of all the different vendor solutions available to us.”
Chris Cranie, Consultant IT Director, Terrence Higgins Trust

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“Not a single student has complained about IT since we implemented VMware Horizon. Our student dropout rate has also been reduced, something that we can directly attribute to our IT investment. We’re also expecting to see an increase in prospective students and we’ll be using our high-functioning IT system as a selling point to try and attract the next generation of students.”
Gerald Nicholson, IT Manager at Hartlepool College

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“Given the significant value on offer, we would unhesitatingly recommend Office 365 to any college looking to upgrade their Office software. I was equally pleased with Phoenix Software who proved to me they were experts in this area and were very professional in the execution of the project.”
John Thorburn, ICT Manager, Westminster Adult Education Service

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“The implementation was absolutely exemplary. Phoenix Software’s approach gave us massive confidence in the system itself but also that we’d be well supported in the future. The post-sales support has also been superb, with every call responded to in a timely and efficient manner. We have received nothing but the best support from the moment we first made contact with Phoenix.”
Leon Hughes, ICT Manager, The Representative Body of the Church in Wales

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“Working with Phoenix has been a true partnership right from the start. Software optimisation requires hard work from both the customer and the external licensing consultants – there is no magic bullet. We were not expecting someone simply to come in and take over, but someone we could work with to achieve the best results possible. We found this in Phoenix and its Focus solution,”
Nick Crane, Head of IT Operations, Family Mosaic

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“The University of Aberdeen are impressed with the Phoenix Software’s Horizon View solution and the ability to provide our Engineering students with some of the most demanding 3D applications. We’re happy to give testament to the robustness of the Horizon solution and smooth implementation provided by Phoenix Software as clear experts in the virtual desktop field”
Ian Rowley, Desktop Manager, University of Aberdeen

“I have been really impressed by the level of support and commitment from Phoenix Software – after all, we are a small customer but we are still well looked after. I deal with a number of technology suppliers and compared to them, working with Phoenix is a pleasant experience.”
Copeland Borough Council

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“Start to finish, the highly productive working relationship with Phoenix Software helped us expediently design and implement a solution to meet all of our business objectives.”
Adrian Rollins, IT Manager, Leeds Bradford International Airport

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“To have Phoenix come in, analyse the environment and then design a high performance VDI solution based on market-leading technology has ensured that we have a cutting edge system.”
George Wraith, Head of Systems, New College Durham

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“After assessing the options available, VMware Horizon View was the clear choice for us as it addressed all our business concerns, including mobility, cost control and migrating to Windows 7 in one go. It delivers a flexible infrastructure, streamlines operations and is easy to use. Phoenix Software were also a great team to work with and we could not have asked for a more efficient and helpful partner at this time.”
Christine Marsh, Mansfield District Council

“Phoenix Software’s proposed solution was head and shoulders above their competitors in terms of technical specification and performance. As it was based on VMware, this allowed V2C’s IT staff to build on the experience they had already gained using VMware virtualisation software on the server side. Another big plus for us was that Phoenix were prepared to support us in our requirement to continue using IBM hardware”
Nick Meyrick, Head of IT, Valleys to Coast

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“Working with Phoenix as our technology partners has enabled us to achieve our goals quickly and efficiently. NHS North Yorkshire and Humber Commissioning Support Unit is both confident and proud of our tried, tested and trusted virtual desktop infrastructure.”
Martin Powis, Head of IT, NHS North Yorkshire and Humber Commissioning Support Unit

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“Phoenix Software really has taken the headache out of managing our software licensing. Fundamentally, we now have complete control over our software spend without having to lift a finger, which leaves us free to add value to other areas of the business,”
Roy Evans, ICT Technical Services Manager, Orbit Group

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“We were confident that Phoenix Software would successfully deliver this project. The team are technically-literate and professional, with an explicit understanding of our business needs. They worked very closely with us to develop the business case, working through numerous scenarios and technology choices until we had a compelling and detailed case to present.”
Kevin Field, IT Delivery Manager, YPO

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“Moving from Exchange-based email to Office 365 was a no-brainer for us, but we knew that our unique global footprint would cause some particularly unique challenges. Phoenix Software, however, handled the migration with absolute professionalism throughout, and certainly went above-and-beyond the call of duty on many occasions to ensure that we received no disruption in service during the transition.”
Alex Haywood, International IT Infrastructure Specialist, Practical Action

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“Our partnership with Phoenix is about much more than just a compliance project – it is now a long-term collaboration. Phoenix Software is a valued and important strategic partner of the Wellcome Trust.”
Mark Bramwell, Head of IT, Wellcome Trust

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“We chose Phoenix because of their highly consultative approach at every stage of the tender process. They asked us more questions than anyone else in order to find the best solutions for us. What’s more, of all the companies we spoke to, they were the only ones to suggest the Student Advantage programme and server improvements, which proved to deliver so much more additional value.”
Wayne Longton-Worley, IT Services Manager, Bishop Auckland College

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“The engagement we have had with Phoenix Software in the installation of VMware Horizon suite has been excellent. It is without doubt one of the best, if not the best, collaborative onsite technical projects we have ever had.”
Glen Larkin, Lead Technical Architect, Kent County Council

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“We felt very confident in Phoenix Software’s ability to deliver the solution that we needed … their professional services approach and deployment methodology showed that they would do more than simply sell us a licence, but would work with us to ensure we got the maximum value from it.”
Ian Hole, Head of ICT, New College Swindon

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“Phoenix Software has been a genuine partner to us during this transition. They helped us through what could have been a very stressful and demanding time, particularly given the tight turnaround time for the project and the mission-critical nature of our email services. The Exchange migration was handled with the upmost professionalism and went ahead without a hitch, while the additional functionality yielded by Lync was just the icing on the cake.”
Simon Mulenga, IT Manager, Angus Fire

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“We use Phoenix Software for our software licence purchases and have always found them to be well informed, supportive and very responsive. An excellent partner.”
David Harrison, Project Manager, Babcock 4s

“Our Phoenix Account Manager is critical to translating our strategy into real world improvements. In addition, he brings deep knowledge to our conversations, introducing relevant topics at appropriate times. An excellent partnership, thank you.”
Andre Zelenka, IT Service Delivery Manager, Bromley College of Further & Higher Education

“Phoenix Software and Microsoft make your business productivity soar.”
Paul le Page, IT Manager, WEC International

“If I have any questions for or about licensing issues, I just call Phoenix Software.”
Vince Gratrick, Head of IT, Mencap

“Phoenix Software really puts the solution in ‘solutionising’!”
Olaleye Alex-Oni, ICT Manager, Royal Borough of Kensington & Chelsea TMO

“The fast, efficient and friendly service from Phoenix makes keeping my company’s software up to date a simple and easy process.”
David Smith, Facilities Coordinator, The UK Interactive Entertainment Association

“We have been a customer of Phoenix for over 10 years and they are a one-stop solution provider. We have a wonderful working relationship with the account management team who we work with weekly, if not daily, on various projects. The greatest advantage is that Phoenix is now part of a framework which helps with our procurement of services – not forgetting being a Microsoft Gold partner too.”
Molly Chopra, IT Infrastructure Projects Manager, Citywest Homes Ltd

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Talk to a member of the Phoenix Software Team today on 01904 562200 or email info@phoenixs.co.uk