Phoenix Coronavirus Disease (COVID-19) Business Continuity Plan

We know your organisation depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to reassure you and share the measures that we are taking to ensure service continuity.

At Phoenix, we have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels.  We have rigorously tested our business continuity strategies to ensure we can provide ‘business as usual’ services and this is now in place as our entire workforce is now working remotely inline with government guidelines. Due to this we are now operating as follows:

  • Desk phones are diverted to mobile phones, allowing continuous phone access to our teams and ensuring all skill groups would continue to work seamlessly
  • Email and mobile phone communication will continue as normal
  • All systems and tools for managing enquiries, quotes, order processing, etc. are remotely accessed by our teams via laptops
  • Microsoft Teams is used internally and externally to work with our customers and vendors for productive collaboration and content sharing
  • Face-to-face meetings have been switched to virtual environments – where relevant

As always, we are open for business and remain committed to supporting you and your organisation with our unparalleled level of service and will continue to monitor the situation, providing you with updates appropriately and promptly.  If you have any questions, please contact your Account Manager on 01904 562200 or email

Below is our most recent statement regarding COVID-19, which we will continue to update over the coming days and weeks.

Phoenix Software Coronavirus Statement

Phoenix has assessed that the current outbreak of Novel Coronavirus (COVID-19) as a low risk to the organisation and its day-to-day business.

With updated information from the UK Government on the spread of COVID-19 we have updated our Company Statement. We continue to closely monitor the situation and guidance provided on the following official websites:

Following the Government’s very recent amended advice, all staff are now working from home for the foreseeable future.

As a key component of the supply chain to key workers, Phoenix must maintain its ability to service and supply the UK Public Sector covering healthcare, local and regional government, central government, emergency services, schools, colleges, universities, charities and housing associations. Within this past week we have seen several occasions where software has been urgently required so that customers in these key worker segments can maintain their operational capability.

The business has a duty of care for the wellbeing of our employees and we are tracking anyone who is self-isolating because they have symptoms, as opposed to those who are working at home as a precaution in line with the government guidance. Anyone who is self-isolating and has symptoms, has a family member with symptoms, has come into contact with someone that has symptoms or has been diagnosed, are being instructed to notify HR ASAP – so that it can be recorded – and to refer them to the NHS 111 website for the latest advice. We feel this action will help to minimise and mitigate the risk of passing the infection to others.

Phoenix does not have employees travelling to/from Asia on business; occasionally they travel to/from Europe and the United States on business, however all overseas business travel is now banned. All scheduled corporate events/seminars/conferences are cancelled.

The sudden absence of key staff is covered in our Company Risk Register & Mitigation document [internal document] which considers the risk, probability, impact, priority and details the mitigation(s) in place and the resulting post-mitigation rating. This is reviewed & signed annually, or after any significant impact/disaster should it occur.

The sudden absence of key staff could be by sickness or any other reason and is mitigated by having enough staff employed in all areas to cover the loss; staff are multi-trained to cover roles; and succession planning is in place.

Given the above WfH policy, management consider the risk of Phoenix employees contracting COVID-19 as low.

Phoenix  does not envisage any impact on our ability to supply software or hardware to our customers should any supplier be hugely affected by COVID-19 as we have the flexibility of choice for sourcing products from multiple suppliers and vendors.