Sophos Support
For support around licencing or billing please email: [email protected]
For technical support, please utilise the links below. The links below offer access to Sophos Support Portal, as well as Knowledge Base Articles (KBA’s), which includes a lot of advice and support documentation from Sophos.
Sophos Support Portal
Sophos Release Notes
Sophos Retirement Calendars
Sophos Migration Paths
Sophos Licensing Guidelines
There is also the ability to be able to sign up for the Sophos Support Notification Service to get the latest product release information and critical issues.
As a Platinum Strategic Partner of Sophos, Phoenix has the ability to raise support requests on a customer’s behalf. Support requests are unlimited, and tickets can be raised as many times as required with an active subscription.
For an authorized contact person, the following information is required – please send the below to [email protected]
- The name of the organization that holds the license for the software
- Full name
- Email address
- Contact number
- Operating system (or hardware version)
- A full description of the query or problem
Datasheets and whitepapers can also be found via the General Sophos website at the bottom of various
pages relevant to the area that you are looking at or under the “Product Datasheets” Tab located above. The Sophos News
website where articles are published on a multitude of different areas.