Phoenix Software has delivered significant, tangible benefits for the Wellcome Trust, transforming the IT service and support the Trust provides, reducing costs and instilling industry best practices within the organisation.
Due to the systems and processes put in place, overall software licence compliance has significantly improved from 63% to 98%, protecting the Trust from significant financial risks resulting from an audit.
A quarterly report on purchases and installations gives the Trust the information it needs to make informed decisions about the software it purchases. But most importantly, it has given the Trust complete confidence in their compliance position.
In addition, the IT team is also able to see which applications are being used and which are not, therefore helping it to retire any applications that are no longer needed. Previously without this up-to-date, accurate insight the Trust would have renewed every one of its licence agreements without question at the end of each year. As a result of this continuous improvement and management, the Wellcome Trust has also been able to rationalise the number of desktop applications from over 1,000 to just 275, while also formalising standard desktop builds which can be deployed from a single MSI file. In stark contrast to the 1,000+ variations of a desktop build the Trust operated previously, the Trust now runs a managed and sustainable Windows 7 desktop/laptop build where standardised builds of compatible, packaged and licensed applications can be delivered at the press of a button.
Despite never facing an audit before, the Wellcome Trust’s proactivity paid off; as shortly after the Focus Service had been implemented it faced its first ever audit. In fact, the Trust faced two audits by two different vendors at the same time! While normally something to cause panic, angst and concern among most IT departments, the Trust welcomed the audits as an opportunity to prove it was in control of its software. Working alongside Phoenix Software it was able to respond quickly to the audit requests without any significant disruption to the IT department’s day-to-day operations. And the icing on the cake? In both cases the Trust was found to be 100% compliant with the vendors.
In addition to the significant licence compliance and management benefits, Phoenix Software can also be credited with helping to save and/or avoid the Trust at least £820,000 in licensing costs during software negotiations and renewals.
Bramwell concludes, “Without question our partnership with Phoenix Software has been instrumental in supporting the delivery of the Trust’s IT strategy and realising continuous improvements in licensing. This would not have been possible without them.” He adds, “Aside from their professionalism and diligent approach to software licensing, it is the strength of Phoenix Software’s relationships with vendors that is unquestionably one of their greatest assets. Not only has it saved us significant costs in licensing (which can be reinvested into supporting bio-medical research), but by introducing us to the right people at each of our strategic vendors, we have gained valuable insight into upcoming technology developments so we have confidence in our roadmap going forward.
“Our partnership with Phoenix is about much more than just a compliance project – it is now a long-term collaboration. Phoenix Software is a valued and important strategic partner of the Wellcome Trust.”