Our experience has shown that while there is often an appetite to streamline processes and work in a more agile manner, it can be challenging for a project to be taken on when the total cost of ownership for the end solution is unknown and when in-house resource is limited.
Phoenix have therefore developed a range of services and assessments, many of which are free of charge, to assist our customers on the road to digital transformation. By starting with the M365 Business licence donation, we can provide bespoke assistance to help our customers leverage each element of the product suite.
For those at the beginning of this journey, we would typically recommend a Customer Immersion Experience (CIE). This is a non-technical, interactive workshop designed to evangelise the functionalities within Office 365 and show users the art of the possible. We can then, if required, progress on to a Technical Workshop to discuss at a low-level what requirements and priorities each of our customers has and then determine a migration path in order to hit these objectives.
Given the knowledge that we then have of each of our customer’s environments, based on the initial assessments, we are very well placed to offer support (or fully manage) the migration of services from on-premise solutions across to Exchange, Sharepoint, One Drive and Teams. Post-migration we can assist with Managed Services and Support agreements to all customers that are backed by our in-house Consultancy Team in partnership with Microsoft via our Premier Support Agreement.
Moreover, we have provided a number of our customers with a ‘Monitor’ assessment which is designed to address our customers’ concerns around the imminent end of support for Windows 7 and ultimately help determine a tailored strategy and delivery plan for the journey towards Windows 10.
Finally, to ensure that these solutions are deployed in a secure and compliant manner, we have several security assessments designed to highlight where existing solutions are working well, but also pinpoint areas that may require remediation to better protect your organisation. Depending on the nature of any ‘gaps’ in the network security, we can look to leverage the capabilities of EMS that are included in the donation offering and for any areas that this cannot address we can recommend alternative solutions. Increasingly, we are noticing conversations in this space progress from traditional endpoint and gateway security, through to more granular requirements around NIS Directives, Breach Management services, Cyber Essentials (and CE+) and a plethora of other areas relating to compliance and data governance.
In all cases, Phoenix are well placed to engage in an agnostic conversation relating to each of our customer’s requirements in this space. We tailor each discussion, pilot and project to hit the business objectives of each customer and use our strong partnership with Microsoft to help deliver these in the most cost-effective manner by taking full advantage of donation programs such as these.