Putting Employees Experience First

Many organisations have been forced to quickly implement remote working solutions in order to continue working throughout this pandemic. As we begin to adapt to a new normal, it’s important to reflect on your digital foundation and ensure it is being fully utilised to protect your investment.

There are five critical requirements for a digital workspace, the first and most important is putting employees first. Implementing and maintaining an employee-focused digital workspace is critical to supporting new business initiatives and fostering better ways to securely connect people with data.


Why is putting the employees experience first critical?

A digital workspace provides organisations with more flexibility, enabling employees to securely work remotely, using their preferred devices. It builds a strong design culture that meets the demands of your organisation, as well as the ability to secure data. If lines of business, teams and individuals believe that IT gets in the way and slows them down, employees will avoid adopting the tools and services designed to protect them. A digital workspace should empower employees and enable them to seamlessly perform their role. If you’ve had to quickly build your digital workspace due to COVID-19, it’s not too late to re-evaluate your journey and rewind in terms of looking at the initial requirements.

Putting the employee’s experience first requires a different way of thinking and the development of new skills. Previous approaches meant that tools and processes revolved around devices which misses the critical connection of how an individual employee moves between devices throughout their workday. In order to truly understand how your employees use their devices and applications, IT must consider the following questions:

  • How do employees learn about new applications?
  • How intuitive is the process when using the app for the first time?
  • Is the process different depending on the device or location?
  • Does the app require access to other apps or services, like cameras or local files?
  • When changes are made to the app, does it improve or hurt its usage and adoption?
  • Is the application or its data stored in a public cloud or on-premise?

Not only does putting the employee first ensure the applications and technology you’ve invested in is well utilised, but it can also provide a whole host of benefits, including higher staff retention rates and more productivity. According to a study done by Forbes and VMware, employees spent 17% less time on manual processes, 16% increase in team collaboration and 16% faster decision making when firms make apps available and highly accessible. You can find the full findings from the study here.

Jennifer Wilson
Jennifer Wilson

Jennifer Wilson joined Phoenix in early 2020 as a Digital Marketing Specialist and has since progressed to a Digital Marketing Manager. Jennifer is responsible for the Digital Marketing Team and is passionate about supporting the business and its goals through creative marketing campaigns. Jennifer works closely with specialists within Phoenix and vendors to ensure all our marketing campaigns are educational, impactful, and add value to our customers.

See all posts by Jennifer Wilson

Map & Build Your Journey to a Digital Workspace | Infographic

Want to find out how important a digital workplace strategy really is? Download our infographic to find out the five critical requirements for a digital workspace, as well as some interesting findings and stats on what other organisations are doing when it comes to prioritising their digital strategy.

Download Now

Get in touch

If you’d like to find out more about building a digital foundation and what steps you can take for your organisation, you can watch our comprehensive webinar series here. Alternatively, you can get in touch with one of our experts to discuss your requirements and answer any questions you may have. Just fill in the form to the right, or alternatively you can email us at [email protected] or call us on 01904 562200.