Manage Experience and Security

Many organisations around the world have been forced to accelerate their digital journey to enable a flexible working environment for their employees. But, it’s not too late to build the necessary digital foundation for the success of your investment and to ensure it is being fully utilised.

There are five critical requirements for a digital workspace, one of them is the ability to manage experience and security for employees. In this blog post we’ll be looking at why experience and security is so important for organisations, the benefits and the overall solutions available to help you build an effective digital workplace.


Managing Experience and Security, why is it so important?

Employee experience management is the deliberate influencing of each touchpoint an employee has with your organisation, from recruit to onboarding and exiting that organisation. IT and HR have a critical role in adopting strategies that help their employees perform their best.

In order to build effective teams and retain top talent, organisations have been focused on designing a positive employee experience, which includes keeping them safe online. The employee experience is defined by multiple factors throughout the day and work week. For example, an employee may have an engaging and valuable performance review with their supervisor, which improves their overall job satisfaction and leads to a positive employee experience. However, they may have difficulty connecting their new device to the organisation’s email servers. Occurrences like these produce negative experiences that lead to frustration and job dissatisfaction.

Organisations are examining their comprehensive employee experience and constructing systems to encourage positive encounters, prevent negative employee perception and ensure employee engagement and satisfaction.

However, IT can’t proactively drive successful experiences if they can’t measure the adoption of these experiences. This is where insights come in. IT has never been in an ideal position to track the adoption and usage of applications across devices. Sure, you can run reports and try to look back through historical data, but these tend to be one-off efforts that look at the past with a hit-or-miss approach based on what information is available across disparate platforms. True insights from data are gained from the ability to spot patterns and trends, identify potential gaps in experience or security and make recommendations for change.


The Benefits

There are several compelling reasons why employee experience management is critical for organisations. It is becoming increasingly difficult for organisations to attract and retain top talent. Therefore, the right employee experience has long-term benefits for an organisation.

The employee experience begins long before a new hire joins an organisation. Many job search websites include reviews and ratings left by former staff members. Negative reviews, the results of a poor employee experience, can deter top talent from applying to an organisation.

In 2019, VMware surveyed 6,400 employees, human resources and IT decision-makers. As a result of the survey, it was discovered that:

  • Digital employee experience is directly linked to an organisation’s competitive position, growth and employee sentiment. There is a strong correlation between the employee’s digital experience and the annual growth level of an organisation.
  • Positive employee experience makes an employee more likely to recommend their company if they have a great digital experience. This experience includes finding the right apps, having the right apps and being able to work anywhere easily.
  • While most IT departments believe they are delivering the tools to employees to perform their jobs, less than half of HR and workers feel they do not have the right digital tools. IT could do more to improve the employee experience.
  • Both HR and IT teams understand that digital employee experiences are becoming a top priority within organisations, but they find that there is a lack of funding, time, and understanding needed to meet employees’ needs.
  • Employees want to be included in digital employee experience decisions. The employees’ top priorities include remote work, finding and installing apps and improved onboarding efficiency.


The solution

VMware offer several IT solutions to help you build a digital foundation and offer your organisation a new way of working. Let’s have a look at some of these solutions:

Workspace ONE – Simply and securely deliver and manage any app on any device with VMware Workspace ONE, an intelligence-driven digital workspace platform. Workspace ONE integrates access control, application management and multi-platform endpoint management into a single platform and is available as a cloud service or on-premise deployment.

Workspace ONE Unified Endpoint Management – Reduce costs and improve security with modern, over-the-air management of every endpoint – including desktops, mobile, rugged, and IoT – and ensure enterprise security at every layer with Workspace ONE UEM, powered by AirWatch technology.

Horizon – VMware Horizon is a modern platform for secure delivery of virtual desktops and apps across the hybrid cloud, from the market leader in software-defined data centre and digital workspaces. By leveraging unique integration with trusted VMware technology, Horizon helps IT efficiently deploy and scale virtual desktops and apps from a single control plane with rapid provisioning, automation and simplified management to extend the best digital workspace experience to end users.

Jennifer Wilson
Jennifer Wilson

Jennifer Wilson joined Phoenix in early 2020 as a Digital Marketing Specialist and has since progressed to a Digital Marketing Manager. Jennifer is responsible for the Digital Marketing Team and is passionate about supporting the business and its goals through creative marketing campaigns. Jennifer works closely with specialists within Phoenix and vendors to ensure all our marketing campaigns are educational, impactful, and add value to our customers.

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Map & Build Your Journey to a Digital Workspace | Infographic

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Get in touch

If you’d like to find out more about building a digital foundation and what steps you can take for your organisation, you can watch our comprehensive webinar series here. Alternatively, you can get in touch with one of our experts to discuss your requirements and answer any questions you may have. Just fill in the form to the right, or alternatively you can email us at [email protected] or call us on 01904 562200.