AI in the workplace: how is it making modern work more productive?

The rapid advancement of artificial intelligence (AI) is providing organisations of all sizes with opportunities to revolutionise and transform the way they work and operate. But how are organisations currently using AI in the workplace and how could you utilise it more?

The role of artificial intelligence is to create intelligent systems that mimic human processes. It’s integrated into machines to complete tasks that typically require human intelligence. Its primary functions encompass reasoning, learning, problem-solving, and prompt decision making. By leveraging AI, machines simulate and emulate human-like cognitive abilities, enabling them to tackle complex tasks with efficiency and accuracy.

The rise of AI in the workplace

As organisations search for new ways to optimise processes and stretch budgets, AI has offered itself as a valuable tool. It’s enabled us to hand over our manual day-to-day tasks to technology and allows us to focus on meeting our objectives and plan for the future.

According to a Forbes Advisor survey, 64% of organisations believe that AI will help increase their overall productivity. This number is only expected to rise as more organisations implement AI to automate menial tasks and free up employees to focus on more complex ones.

Some examples of how organisations are using AI in the workplace include:

  • AI-powered chatbots: organisations are improving customer service by providing instant customer support, answering inquiries, and assisting with basic tasks
  • Predictive analytics: AI algorithms analyse vast amounts of data to identify patterns and make predictions about future outcomes
  • Workflow optimisation: through analysing workflow patterns, AI identifies bottlenecks or areas of improvement in your organisation
  • Robotic Process Information (RPA): RPA automates repetitive and rule-based tasks such as data entry, form filling, and invoice processing

What are the benefits of AI in the workplace?

The majority of benefits that AI brings in the workplace evolve around improving efficiency by completing admin work. For example, automating routine tasks and analysing large amounts of data can be completed by an AI with high quality and speed, saving employees time. Other benefits include:

Improved decision-making: make better decisions by analysing large amounts of data and identifying patterns and trends
Increased productivity: automate manual tasks to free up employees, allowing them to focus on more strategic and creative work
Reduced operating costs: reduce costs by automating tasks, improving efficiency, and identifying areas where savings can be made
Enhanced customer service: provide automated customer service with 24/ 7 support, accurate question answering, and quick issue resolution, to free up operatives to give time to those that need it the most


How is your industry utilising AI in the workplace?

Every industry is finding innovative ways to incorporate AI into their operations, harnessing its potential to optimise processes, drive innovation, and improve overall efficiency. However, while some are utilising it across all aspects of their industry, others are still waiting to reap its benefits.

The healthcare sector has hugely revolutionised after the implementation of AI. It’s enabled them to transform patient care through early disease detection, medical imaging analysis, and personalised treatment plans.

We’re also seeing the following industries utilising AI to transform how they work:

Finance: AI is being used to automate tasks, such as fraud detection and risk assessment within the finance sector. It also enhances security, with many organisations using AI to analyse financial transactions to identify fraudulent activity

Manufacturing: by controlling robots and machinery on assembly lines with AI, manufactures are able to produce products quicker while reducing costs

Education: from personalised learning to predictive analysis, AI is being used to improve the way students learn

Microsoft’s integration of AI into Teams

We recently asked our audience on LinkedIn for their opinion on using AI in the workplace, and whether they’d trust it to make meeting notes during Teams calls.

The majority (80%) stated that they would trust AI to listen to their calls and take meeting notes for them. This would allow people to concentrate better during meetings as they won’t be thinking about taking notes, would make them more time-effective, and provide them with precise follow-up tasks.

However, there’s still some concern around including this technology in workplace discussions, most notably around the reliability of security and maintaining confidentiality. If you are considering implementing this technology into your Teams calls, it’ll be important to implement security protocols and make employees aware of any potential threats.

Implement AI into your workplace

As a member of the exclusive Microsoft OpenAI Accelerator Programme, Phoenix is working with organisations across the UK to identify how innovate solutions, such as OpenAI and Microsoft 365 Copilot, can support their goals and digital strategy.

Get in touch with our AI specialists to discuss how AI is able to transform your organisations processes and free up your employee’s time to focus on more important objectives.

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Kelsey Smith
Kelsey Smith

Kelsey is a Content and Social Media Apprentice at Phoenix, working closely with the Marketing Team to develop her skills in web, email, and social media marketing. Kelsey is not only keen to learn about marketing, but also the challenges organisations face and how Phoenix supports them to overcome these.

See all posts by Kelsey Smith