Customer testimonials

Ensuring our customers receive the best possible service is the highest of our priorities.

Image of a smiling business professional holding a tablet

At Phoenix, we are passionate about delivering the best solutions for our customers.

We have been working with organisations across all industries for over 30 years, helping them to optimise their IT infrastructure, streamline their processes, and achieve their goals. Whether you need software licensing, cloud services, cyber security, or digital transformation, we have the expertise and experience to guide you through every step of the way.

Net Promoter Score (NPS)

We use the Net Promoter Score (NPS) methodology to track and measure ourselves and are pleased to have a rating of:

79

Hear directly from our customers about their experience working with #TeamPhoenix

“I work with a lot of organisations and suppliers, but Phoenix are someone who I truly class as a partner. Amazing account management and customer service! They are our ‘go to’ partner.

Manchester Combined Authority

Greater Manchester Combined Authority logo

“For me it is all about customer service and value for money, I have moved a lot of my software subscriptions over to Phoenix purely for that reason. My contact Jake and the rest of the amazing Phoenix team have always been prompt with responses and kept me updated every step of the way. I cannot fault the service I get.

USP College

USP College logo

“Professional, friendly, and prompt service every time.

Riverside Group

Riverside Group logo

“Excellent customer service, very good prices, fast to get the products once we buy them.”

Flagship Group

Flagship Homes logo

“Phoenix has always been extremely efficient in the last 12 years or so that I have dealt with them.”

Paul Hamlyn Foundation

Paul Hamlyn Foundation logo

“Competitive in pricing and provide an excellent service and support.

UKRI

UKRI logo

Outstanding service every time. The staff consistently display politeness and a high level of friendliness while conducting their daily tasks in an extremely professional fashion

Whitleigh Community Primary School

Excellent communication and swift turnaround of orders.”

Cambrideshire County Council

Cambridge County Council logo

“Excellent pricing and we have a fantastic account manager who is always helpful, friendly and willing to go the extra mile to support our business needs.”

Castles & Coasts Housing Association

Castles & Coasts Housing Association logo

“Great to work with, consistently helpful, always willing to be flexible.”

Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust logo

“You deliver a good service and are always happy to help with any question or issue we may have. We always felt in good hands and that your technical specialists really know their subject matter and gave trust worthy advice.

Torbay Council

Torbay Council logo

“Our account manager goes above and beyond, but more importantly any communication with him is timely, responsive, and appropriate.”

Beckfoot Trust

Beckfoot Trust logo

Get in touch

Want to become one of our happy customers? Get in touch to discuss our IT solutions and managed services.

Alternatively, please email us at [email protected] or call 01904 562200 and one of our specialists will be in touch to discuss your requirements.