The largest provider of social care services in Scotland, The Richmond Fellowship Scotland provides high-quality, personalised, and person-centred, outcome-focused support, which can range from a few hours a week to 24/7. The Richmond Fellowship Scotland has experience providing services to people with mental health difficulties, learning disabilities, positive behaviour support needs, alcohol and drug abuse problems, alcohol-related brain damage, as well as older people, people with dementia, children and young people, autistic people, and people in contact with the criminal justice system.
The Richmond Fellowship Scotland is a growing mental health support services charity based in Scotland. Over time, the charity has faced new and evolving challenges, such as growing staff numbers based across many sites, and greater quantities and strains of malware and threats.
Regardless of the changing landscape, The Richmond Fellowship Scotland has always remained loyal to Phoenix and our partner Sophos. Here, we discuss the reasons why they have continued to work with both companies over the course of 15 years.
The Richmond Fellowship Scotland has worked with Phoenix and Sophos to overcome the following challenges:
Malicious activity such as malware, spam, phishing sites, and ransomware are all on the rise, and with thousands of employees, the team at The Richmond Fellowship Scotland is aware that all aspects of IT need to be secure, with failsafe software and reliable supportive advice from industry leaders.
Consolidation of security solutions
The Richmond Fellowship Scotland needs to be able to manage its IT security setup quickly and easily, without spending hours keeping track of what’s going on every day. This requires a consolidated lineup of security software from one vendor, with each product integrating seamlessly with the next – that is also easy to get to grips with, without hours of training or maintenance requirements.
Remote staff and multiple office spaces
The Richmond Fellowship Scotland has 3,300 staff based at over 106 sites, from large office buildings to one single support staff member staying overnight in a Supported Person’s spare bedroom. Regardless of where they are, all staff need secure online access and a way to safely connect to the organisation’s systems.
Hundreds of mobile devices in use on the move
170 smartphones and 100 laptops are constantly in use in the field. Keeping track of these and keeping them secure – and the data they access safe – is critical to protect confidential Supported Person data and the integrity of the organisation.
General Data Protection Regulation (GDPR)
According to Michael Marek, ICT manager at The Richmond Fellowship Scotland: “GDPR is a big issue for us, and we needed a solution where we could easily switch on email encryption and lock down mobile devices without needing to pay more money.”