Phoenix Software Quality Policy
Phoenix Software specialises in end-to-end IT infrastructure solutions including software asset management, software licensing, licence-management-as-a-service, hardware and devices, managed services, cloud services, data storage, data centre infrastructure management, enterprise software, servers, network security, unified communications and virtualisation.
Phoenix Software services Public Sector including NHS, Charites, Housing and Education. This service can be affected by economic factors relating to budgets, legislative, social and environmental factors that are important to the relevant sectors.
As new technology emerges it is key that Phoenix Software offers up-to-date and relevant information to ensure customer satisfaction, retention and licencing compliance.
The Company aims, objectives and strategic direction adopted and believed in by the management are reflected in ‘The Four P’s of Phoenix’.
At Phoenix Software we are never complacent. We have growth aspirations and a desire to be the best at what we do, which is why our 170+ staff provide exceptional experiences to all our customers and suppliers. We aim to be proactive, agile and quick to react to requests and market changes and meet the dynamic IT needs of today’s modern business.
We strive for excellence and success in all we do – mediocrity is not acceptable. We like to think that we make a difference to our customers when we engage with them. Our Phoenix ‘team-orientated’ culture enables collaboration with expertise from across the entire business to drive powerful business outcomes and focus entirely on the customer experience.
We hold some of the highest accreditations with the world’s leading technology companies. But without our customers and their partnerships, we would not be able to work effectively in helping them achieve their business goals.
The world of IT has changed dramatically over the last five years – mainly because of the digital drive.
Our track record over nearly 30 years’, means we are proven and have the relevant experience in providing up-to-date and relevant advice on all current IT technologies. In addition, as we have over 100 partner and technical accreditations to our name, we are able to provide help with a wide range of software and hardware solutions.
Phoenix Software is dedicated to a Quality Policy that ensures that its products and services fully meet the requirements of the customer at all times. The goal of the Company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation and use of a Quality Management System supporting managerial and business operational systems is essential in realising that goal.
Phoenix Software believes in the concept of a customer and supplier/interested parties working together in pursuing this policy and in the continual striving for improvements in service/supply quality.
The Quality Policy is based on four fundamental principles
- Ensuring that we fully identify and conform to the needs of our customers
- Every employee understanding their job and doing it correctly first time
- Identifying the potential for errors and taking actions to eliminate them
- Ensuring that the QMS enables the Company to achieve its business strategy
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct processes are followed to meet these requirements.
Objectives needed to ensure that the requirements of the policy are met and that continued improvement is sought are set, determined and monitored by the top management team (Management Review). Phoenix Software believe that leadership and commitment from the top management is critical to the success of the QMS.
The Quality Policy principles and quality objectives are communicated and made available to employees and any other interested parties at all times. Training and awareness are an integral part of the strategy to achieve the quality objectives.
Within this policy we are committed to operating our Company utilising the criteria of a QMS conforming to ISO9001; 2015 which is planned and developed in conjunction with our other management functions utilising a risk/opportunity based thinking approach.
Phoenix Software is committed to operating to the standard and to maintaining the necessary quality approvals consistent with our customer requirements.