ISO 9001 Quality Management
Phoenix Software has extensive experience of quality management systems and we are proud to display our ISO 9001 Certificate of Registration (FS554112). The scope of this registration covers Phoenix Software for software reselling, technical consulting and Software Asset Management.
As a company, we are committed to continuous improvement and to providing our customers with products and services which are enriched with ‘quality’ at the core. Our internal systems have been developed to provide the tools required to ensure maximum efficiency and control over the numerous and complex processes involved our activities.
Trevor Hutchinson, Phoenix Quality Manager, said:
“There were only very minor amendments required in order for our quality management systems to be successfully assessed. All of the quality documents were written around the roles that people were already carrying out. It is reassuring to us as a business and our customers that the systems we have developed over the past twenty five years have now been officially endorsed by BSI in our achievement of the ISO 9001 Quality Management Standard.”
Phoenix Software Quality Policy
Phoenix Software is dedicated to a Quality Policy that ensures that its products and services fully meet the requirements of the customer at all times. The goal of the Company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential in realising that goal.
Phoenix Software believes in the concept of a customer and supplier working together in pursuing this policy and in the continual striving for improvements in service/supply quality.
The Quality Policy is based on three fundamental principles
- Ensuring that we fully identify and conform to the needs of our customers
- Every employee understanding their job and doing it correctly first time
- Identifying the potential for errors and taking actions to eliminate them
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct procedures are followed to meet these requirements.
Objectives needed to ensure that the requirements of the policy are met and that continued improvement is sought will be set, determined and monitored by the senior management team (Management Review).
The Quality Policy principles and objectives will be communicated and made available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.
Within this policy we are committed to operating our Company utilising the criteria of a QMS conforming to ISO9001; 2008 which is planned and developed with our other management functions.
Phoenix Software is committed to operating to the standard and to maintaining the necessary quality approvals consistent with our customer requirements.
We shall ensure that all of our personnel understand and fully implement our Company policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.