ISO 9001 Quality Management
Phoenix Software has extensive experience of quality management systems and we are proud to display our ISO 9001 Certificate of Registration (FS554112). The scope of this registration covers Phoenix Software for software reselling, technical consulting and Software Asset Management.
As a company, we are committed to continuous improvement and to providing our customers with products and services which are enriched with ‘quality’ at the core. Our internal systems have been developed to provide the tools required to ensure maximum efficiency and control over the numerous and complex processes involved our activities.
Trevor Hutchinson, Phoenix Quality Manager, said:
“There were only very minor amendments required in order for our quality management systems to be successfully assessed. All of the quality documents were written around the roles that people were already carrying out. It is reassuring to us as a business and our customers that the systems we have developed over the past twenty five years have now been officially endorsed by BSI in our achievement of the ISO 9001 Quality Management Standard.”
Phoenix Software Quality Policy
Phoenix Software specialises in end-to-end IT infrastructure solutions including software asset management, software licensing, licence-management-as-a-service, hardware and devices, managed services, cloud services, data storage, data centre infrastructure management, enterprise software, servers, network security, unified communications and virtualisation.
Phoenix Software services Public Sector including NHS, Charites, Housing, Education and Corporate. This service can be affected by economic factors relating to budgets, legislative, social and environmental factors that are important to the relevant sectors.
As new technology emerges it is key that Phoenix Software offers up-to-date and relevant information to ensure customer satisfaction, retention and licencing compliance.
The Company aims, objectives and strategic direction adopted and believed in by the management are reflected in ‘Our Five Essentials’:
- Deliver the best end-to-end customer experience
- Understand, map onto and deliver against our customers core strategies
- Maximise Phoenix Software’s whole portfolio, driving all aspects of our solutions
- Plan for the future “three years out”, creating an evolving adaptable plan
- Make Phoenix Software a great place to work
Phoenix Software is dedicated to a Quality Policy that ensures that its products and services fully meet the requirements of the customer at all times. The goal of the Company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation and use of a Quality Management System supporting managerial and business operational systems is essential in realising that goal.
Phoenix Software believes in the concept of a customer and supplier/interested parties working together in pursuing this policy and in the continual striving for improvements in service/supply quality.
The Quality Policy is based on four fundamental principles:
- Ensuring that we fully identify and conform to the needs of our customers
- Every employee understanding their job and doing it correctly first time
- Identifying the potential for errors and taking actions to eliminate them
- Ensuring that the QMS enables the Company to achieve its business strategy
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct processes are followed to meet these requirements.
Objectives needed to ensure that the requirements of the policy are met and that continued improvement is sought are set, determined and monitored by the top management team (Management Review). Phoenix Software believe that leadership and commitment from the top management is critical to the success of the QMS.
The Quality Policy principles and quality objectives are communicated and made available to employees and any other interested parties at all times. Training and awareness are an integral part of the strategy to achieve the quality objectives.
Within this policy we are committed to operating our Company utilising the criteria of a QMS conforming to ISO9001; 2015 which is planned and developed in conjunction with our other management functions utilising a risk/opportunity based thinking approach.
Phoenix Software is committed to operating to the standard and to maintaining the necessary quality approvals consistent with our customer requirements.