When technology reflects the diversity of everyone, that are no limits to what can be achieved

Phoenix works not only with our customers, but also our staff to ensure that they are fully aware of the accessibility options available to them within the technology, apps and services we all use daily.

Whether this is the device they use, the accessibility checker within Outlook or Word or the live captions that can be added to all Microsoft Teams meetings to ensure that they are as inclusive as possible.

We actively promote the Microsoft Accessibility Fundamentals course to staff so that they can ensure that they are considering all accessibility conditions when communicating with one another and customers – be it in email, by phone or a video call.

To further enhance our position on this, we are also a Disability Confident Committed employer. The Disability Confident scheme supports organisations like Phoenix to make the most of the talents disabled people can bring to the workplace. The scheme aims to help successfully recruit and retain disabled people and those with health conditions. It was developed by employers and disabled people’s representatives to make it rigorous but easily accessible – and is one that we fully embrace.

We have furthered this by building our very own Accessibility Centre of Excellence (ACE) in our offices, where we can showcase all the latest and greatest solutions in an accessible manner to both staff and customers.