Accelerate positive change, empower digital transformation, and unlock your organisation’s potential.

As a Microsoft FastTrack partner, we support our customers to get greater value from their Microsoft investments in less time.

The FastTrack Ready partner programme is an invitation only programme and Microsoft has only 350 FastTrack partner globally. So, as a Phoenix customer, you get our specialised knowledge combined with the benefits of FastTrack and best methodology in practice.

Microsoft FastTrack enables your organisation to deploy Microsoft cloud solutions and drive user adoption with onboarding assistance, engineering expertise, and end-to-end guidance. Hear what our customers and partners have to say about working with us to fast-track Microsoft cloud adoption.

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What is Microsoft FastTrack?

FastTrack is a funded service for eligible customers and provides remote support and guidance from Microsoft specialists to support your cloud deployment and adoption. Find out if your organisation qualifies now with our free Microsoft FastTrack Eligibility Checker.

It is available as part of your Enterprise Agreement and includes:

  • Remote guidance
  • Awareness sessions
  • Regular check-ins
  • Phoenix and Microsoft deployment best practice and support
  • Knowledge bases and links to relevant Microsoft documentation
  • Adoption guidance
  • Potential credit system
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We are a top three UK FastTrack Partner

Over 500 customers onboarded to our FastTrack Programme, deploying over 600 active workloads. Our FastTrack process is:

Scoping: an initial introduction to the FastTrack programme to explore your eligibility and our FastTrack process.

Kick-off: a call to discover the support you require and how this aligns to your Microsoft 365 (M365) roadmap


Awareness: an initial high-level overview of FastTrack and it’s capabilities

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Deployment: remediation tasks, core onboarding, service onboarding, and migration with guidance and online resources from FastTrack.

Adoption: training for your end-users.

Our FastTrack services

Compliance Centre Immersion Experience

Our Compliance Centre Immersion Experience (CCIE) is a high-level introduction to the compliance portal available to you as a M365 customer.

The session, typically around one-hour, provides insight into the features available to you when investing in Microsoft 365 E3, and more advanced features from the Microsoft compliance stack and E5.

Modern Management Immersion Experience

Our Modern Management Immersion Experience (MMIE) is a high-level introduction to the Microsoft Endpoint Manager portal available to you as a M365 customer.

The session, typically around one-hour, provides you with insight into the tools that deliver unified endpoint management across company-owned and Bring Your Own Device (BYOD) scenarios, such as Configuration Manager and Intune.

Security Immersion Experience

Our Security Immersion Experience (SIE) is a high-level introduction to the Security Portals available to you as a Microsoft 365 customer.

The session, typically around one-hour, gives an insight into the information Microsoft provide to you as a M365 Security customer and the key areas available to view your security posture.

Teams Apps Discovery Workshop

The Teams Apps Discovery Workshop is a high-level introduction to the applications available within Teams. Covering the core Microsoft apps, third-party apps, and app templates.

It will also include new Microsoft Viva Products, showcasing the capabilities of the apps and use cases.

SharePoint Online Immersion Experience

The SharePoint Online Immersion experience is a high-level introduction to SharePoint Document collaboration within Teams, including the setup of the Teams Sites and channels.

The session is usually an hour and covers all collaboration features and recommendations for setup.

FastTrack workloads

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Exchange Online: the cloud-based implementation of Microsoft’s flagship messaging and collaboration server product. Exchange Online uses shared servers in Microsoft data centres to host the mailboxes for multiple subscribers.

SharePoint Online logo

SharePoint Online: a cloud-based tool that administrators and workers can use to create websites for document management, distribution, and collaboration.

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OneDrive: OneDrive for business is a storage medium for other M365 services. Office 365 uses it for general cloud storage, while Teams uses it to store user files.

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M365 Apps: One of the three primary (core) components of M365, providing the applications your users use every day.

Teams App logo

Teams Meetings: Microsoft Teams supports your organisation with real-time collaboration and communication, meetings, and file and app sharing.

Teams App logo

Teams Apps: meet the demands of hybrid work and streamline business processes with better collaboration for critical processes and data applications.

Teams phone

Teams Phones: get the virtual calling features you need to stay productive, manage calls, and connect reliably.

Azure Active Directory Premium

Azure Active Directory Premium: the cloud-based directory service that manages identities and provides authentication and authorisation for all the M365 applications and services, including all the EMS management tools.

Intune Icon

Intune: a cloud-based device and application management tool that is integrated with the authentication and authorisation functions provided by Azure Active Directory.

Information Protection

Microsoft Information Protection: enables you to discover, classify, and protect sensitive information wherever it lives or travels.

Microsoft Defender

Microsoft Defender for Identity: a cloud-based security solution that leverages your on-premise Active Directory signals to identify, detect, and investigate advanced threats, compromised identities, and malicious insider actions.

Microsoft Defender

Microsoft Defender for Cloud Apps: gives you visibility of your cloud apps and services using sophisticated analytics to identify and combat cyber threats.

Microsoft Defender

Defender for Endpoint: an enterprise endpoint security platform that allows enterprise networks to prevent, detect, investigate, and respond to advanced threats.

Viva Connections: an organisation-branded employee experience destination that brings together news, conversations, and resources in the apps and devices you utilise daily.
Viva Engage: an employee experience powered by Yammer services that brings people together across the organisation to connect leaders, co-workers, and communities.
Viva Insights: improve employee productivity and wellbeing with data-driven, privacy-protected insights, and recommendations from Viva Insights in Microsoft Teams.
Viva Learning: bring enterprise learning into the flow of work by connecting content from your organisation, Learning Management Systems, third-party providers, and Microsoft.
Viva Topics: automatically organise content and expertise across your systems and teams into related topics, like projects, products, processes, and customers.

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Insider Risk Management: is a solution in Microsoft 365 that helps minimise internal risks by enabling you to detect, investigate, and take action on risky activities in your organisation.

Microsoft FastTrack Eligibility Checker

Please note:

  • If you pay charitable pricing for Microsoft licences, unfortunately, you are not eligible for FastTrack assistance
  • Organisations with less than 500 licences are only eligible for guidance and not migration services
  • If you have more than 150 staff but less than 150 licences, increasing the number of licences above 150 may improve your eligibility
  • Licences must be of the same subscription, for example, 150 E3 Office 365 or 500 Intune

Two things you must have:

  • A minimum number of 300 Microsoft 365 licences (Office 365, Windows 10, EMS), bought through Phoenix or another organisation
  • Features of Office 365 and/or EM+S you want to start using, such as Teams, Yammer or SharePoint