Leading managed IT support provider
Provide your IT teams with the support and guidance they need to achieve your organisation’s goals through our 24/ 7 managed IT support services.
Why do you need a managed IT support service?
If your organisation is experiencing any of the following challenges, then our managed IT support service could be the solution for you:
- Resource constraints: limited in-house IT staff and expertise to manage day-to-day operations
- Specialist knowledge: struggling to stay up-to-date on the wide range of IT technologies your organisation now relies on to deliver business services
- Unplanned system downtime: unable to quickly detect and efficiently respond to system outages
- IT budget constraints: struggling to ensure costs are balanced while maintaining up-to-date technology and IT support
- Scalability: continued growth makes it challenging to scale effectively and meet the evolving needs of providing modern IT services
The breadth of skills and capabilities at Phoenix go far beyond the traditional ‘break-fix’ service we were looking for. The additional value-add of proactive (now transformation) days, training, advice, and technical expertise beyond Microsoft software provides significantly more value than we ever expected.”
Steven Patterson, Head of IT – University of Huddersfield
Our managed IT support services
Find a managed IT support service that fits seamlessly into your organisation, acting as a scalable, responsive extension of your internal IT team.
What will you gain from a managed IT support service?
Rapid problem resolution:
dedicated support ensures quick responses and effective troubleshooting, minimising impact
Expertise and specialised knowledge:
gain specialised knowledge from our team of professionals to help with the management and optimisation of existing systems, provide expert guidance, and support with technical challenges
24/ 7 monitoring and proactive maintenance:
receive continuous system and infrastructure monitoring to detect issues early, reduce downtime, and prevent costly disruptions
Scalability and flexibility:
managed IT support scales with your organisation and adapts to your changing needs
Get support from the specialists
Our team of over 60 in-house IT Support Specialists and Technical Consultants understand your requirements and are on-hand to advise, guide, plan, implement, and manage when you need it.
*2023 results across our entire managed service offerings