Reactive Support

Expand your technical support capability and gain peace of mind with the Phoenix Reactive Support Service

In a rapidly changing, technology dependant world of multiple systems and solutions it can be hard to call on the necessary skills when things go wrong.

Our Reactive Support Service can complement and extend your existing IT capabilities. We have a team of experienced IT support specialists who are at hand to help you with issues that may need extra assistance. With nearly 30 years’ experience and strong partnerships with all the leading technology vendors, our services are proven, flexible and can be adjusted to best suit your organisations requirements.

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Features and Benefits

  • Group of individuals sharing ideas on sticky notes

    Reactive break-fix third-line support

  • Incident and problem management
  • Up to 24x7x365 support on on-premise and cloud technologies from Microsoft, Dell, VMware, Kemp, Veeam, Sophos, McAfee and Trend Micro
  • Online portal to log, access, review and update cases
  • Email support
  • Telephone Support
  • Up to four nominated authorised contacts
  • Severity management, response matched to case severity
  • Assistance provided through telephone and remote access technologies where appropriate
  • Onsite engineering support available to resolve critical issues (at an additional reasonable cost if needed
  • Service provided by Phoenix’s own highly qualified and certified staff based within the UK
  • Backed by Microsoft Premier Support (where relevant support contract has been selected) and VMware Technical Support
  • Ability to purchase (top up) additional calls/hours
  • Monthly/quarterly reviews on calls, trends and agreement usage
  • Multi-year discounts available

What Does Our IT Support Managed Service Cover?

The Phoenix IT Support Managed Service is aligned to assisting your organisations existing IT Team with many world-leading vendors such as Microsoft, Dell EMC, VMware and Sophos as shown below. Our Reactive Support Managed Service is also backed by Microsoft Premier Support (where relevant support contract has been selected) and VMware Technical Support giving you even more peace of mind – and cost savings.

Backed by Microsoft Premier Support

Backed by VMware Technical Support

Do You Need More Support?

Our IT Support Managed Services are designed to be scalable, responsive,extensions to your own IT Team and come in the following packages:

Proactive Support Managed Service

Proactive Support

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Patching Support Managed Service

Patching Support

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Monitoring and Alerting Managed Service

Monitoring & Alerting

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WANT TO KNOW MORE?

Expand your technical support capability and gain peace of mind with the Phoenix Reactive Support Service.

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Talk to our IT Support Team today to see how our Reactive Support Service can assist you. Contact us on 01904 562200, email hello@phoenixs.co.uk or fill in the form below: