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How to consolidate fire and rescue technology  

3 minute read

Keith Martin

July 13th, 2026

How to consolidate fire and rescue technology  

3 minute read

Keith Martin

July 13th, 2026

Climate is reshaping demand, the workforce is shrinking, and budgets are tight. The systems behind the service still have to hold. 

Fire and rescue services protect communities in conditions where seconds count. Around fifty services cover the UK, each running a round-the-clock operational rhythm alongside a daytime corporate function. The demand on them is shifting. As an example, The National Fire Chiefs Council reported that services in England and Wales had responded to 996 wildfires by early September 2025, more than in the whole of the previous record year, and that services in England attended over 600,000 incidents in 2024, up around a fifth on a decade earlier. Scrutiny has grown since Grenfell, and rightly so, bringing more inspection, more standards work, and a heavier load around building safety. 

The funding squeeze that shapes every decision

Here is the constraint that frames the rest: there is no dedicated national funding for wildfire response, so the cost is absorbed into core budgets that are already stretched, as the National Fire Chiefs Council has warned. At the same time, the workforce has thinned, with firefighter numbers in England down by roughly a quarter since 2008. That forces hard choices about where to invest. Many services also share back-office IT with a council or police force, which makes clean integration both more important and more complex. 

What makes a difference?

A cloud-first approach changes the maths. Moving from upfront capital to predictable running cost removes a real bottleneck and lets a service modernise without waiting years for approval. Mobilising and command systems have to connect cleanly to the back-office estate, and never become the weak link; modern, secure devices and identity support staff across stations and out in the field. 

Better use of data helps services keep pace with changing demand. With wildfire and flood activity well beyond past patterns, real-time situational awareness helps crews respond faster and target effort where it counts. Good data also underpins defensible community risk planning, though inconsistent data quality makes benchmarking and workforce planning harder than it should be. 

People sit at the heart of this. A shrinking workforce puts a premium on recruitment, retention, and wellbeing, and modern workforce tools support all three. Building safety work has grown heavily since Grenfell; mobile inspection and case tools help protection teams meet statutory deadlines and leave a clear, auditable trail. Culture and inspection are close cousins here, too: independent inspections still raise issues on culture and conditions, and better tools support honest feedback and safer reporting without ever replacing leadership. 

Joint working with police and ambulance is growing, and shared platforms can make that collaboration real, provided the plumbing underneath is reliable and secure. Some services are already using drones for shared airspace operations, which calls for secure data handling and fast situational awareness, the kind of work where edge and cloud sit well together. 

Security cannot be optional for services running 999 and mobilising systems; these are nationally significant in all but name. A managed approach keeps watch when in-house teams are stretched thin, and immutable backups with clear recovery plans protect continuity. The aim is simple: keep the service running, whatever happens. When buying, routes such as BlueLight Commercial and the Government Commercial Agency frameworks help smaller teams procure without strain. 

What ties these threads together is resilience in the broadest sense: financial, operational, and human. A service that can absorb a funding shock, a major incident, or a cyber attack without dropping cover is one that has thought about all three at once. That is a planning discipline as much as a technology one. 

Prevention is where much of the value sits, and it is easy to overlook. Home safety visits and targeted work with vulnerable residents prevent the incidents that never reach the statistics, and that work depends on knowing which homes and which people carry the most risk. Interoperability is the other lesson the sector keeps relearning: major incidents involve police, ambulance, and other responders, and shared standards with reliable communications are what let different services act as one when it counts. 

A question for the sector

Where would predictable cost and reliable systems make the biggest difference for your crews? 

Get in touch
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About the author

Keith Martin, Sales Director

Keith is a business leader in technology and an active role model for all of his team members. In his years with Phoenix, he has demonstrated leadership and business achievements that have inspired many who have joined the business. In March 2019 he was appointed Sales Director and in March 2024 he was appointed onto the Phoenix Board. 

Keith is outcome focused and is known for working closely with customers to help them meet the financial and technological challenges that they face, while improving and enhancing the services they deliver. 

Connect with Keith on LinkedIn.