Service update: Microsoft 365 disruption
2 minute read
Phoenix Software
November 13th, 2026
What’s happening
Since yesterday evening (UK time), a global Microsoft outage has disrupted Exchange Online, Outlook, Teams and related Microsoft 365 services. Microsoft has confirmed this is a technical fault and not a cyberattack. Recovery is under way, and services are being restored in stages.
What we’re doing
We’re working directly with Microsoft support to keep our customers’ businesses running. We’re prioritising critical environments and supporting customers through recovery.
What you should do
- Treat any unexpected email, call or message about this outage with caution, including ones that appear to come from Microsoft or from us.
- Don’t enter credentials through links in emails, and don’t approve MFA prompts you didn’t start.
- Check the Microsoft 365 Service Health dashboard in your admin centre for status on your own tenant.
- If something looks suspicious, or you need help, contact your account team through your usual channels.
Updates
We’ll update this page as soon as we’ve verified new information with Microsoft. The most up to date information on Microsoft Services is available below:
About the author
Phoenix Software
Phoenix enables digital transformation in the workplace, empowering UK public sector organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. By understanding its customers’ goals, Phoenix delivers outcome–focused IT solutions that make a difference to the lives of employees, service users, and communities.