E7 for housing: AI and better tenant services

1 Hour

Microsoft Teams

Housing organisations

Repairs investigations are up 474% in five years and Awaab’s Law sets statutory deadlines. Microsoft 365 E7 brings Copilot, Agent 365, Defender, and Purview into one plan to help housing teams respond. This session shows how.

Two things at once

Housing providers are being asked to do two things at once: improve tenant services, and protect sensitive tenant data.

£3.4m in compensation ordered by the Housing Ombudsman for poor living conditions in 2024–25

474% rise in repairs investigations over five years

£400m/yr in time and effort recoverable through better data across repairs and allocations

This webinar shows how E7 helps: Copilot for frontline and back-office productivity, Agent 365 for governed AI in tenant services, and Defender, Entra and Purview for security. Presented by Phoenix specialists, with licensing specialists on hand throughout.

What we’ll cover

Copilot for housing teams – practical use cases across repairs, allocations, income, and customer service. Time back for the work tenants notice
Data readiness – fixing disconnected systems and data quality before AI rollout, so answers come from one version of the truth
Agent 365: governed AI in tenant services – how to see, manage, and audit AI agents – including the chatbots your tenants will talk to
Security with Defender and the Entra Suite – protecting sensitive tenant data, and meeting the Cyber Essentials April 2026 mandatory MFA requirement
Licensing and commercials – Agent 365 as a standalone licence and its prerequisites, Copilot licensing and prerequisites, and how E7 is currently transacted with negotiated concessions

Watch today

Two colleagues collaborating over a laptop in a modern office

Ask our licensing specialists

Phoenix licensing specialists will explain how Agent 365 is licensed as a standalone and what the prerequisites are. They’ll cover the same for Copilot. And they’ll walk through how E7 is currently transacted, including the negotiated concessions available right now. They’ll advise on the most cost-effective route.