The state of AI in charities 2025: early sector perspectives

Artificial Intelligence is no longer a future ambition; it’s a clear opportunity. But are the charity and not-for-profit sectors ready? In early 2025, Phoenix and the NCVO surveyed charities across the UK to understand their appetite, capability, and concerns when it comes to AI.

Get insights into:

The current use of AI in the charity sector
Positive or negative: how do charities view AI?
How do charities see AI benefiting them?
How prepared is the charity sector for AI?

An insight into our findings

Although 56% of participants stated they use AI in their daily operations, the sector indicates a need for further training and awareness regarding AI’s capabilities and impacts. Additionally, there is a requirement for appropriate policies and assurances to be established.

of participants are using AI in their day-to-day operations

of participants aren’t confident they have the correct policies and assurance in place around AI

of participants feel they have the skills and resource needed to implement and use AI solutions

of participants feel they have a low knowledge of AI

Catch up with our specialists

Hear from our charity and AI governance specialists as they breakdown the results from our ‘state of AI in charities 2025’ report and show you how the sector is currently feeling about AI adoption and what’s required to ensure the technology is adopted securely and confidently.

Watch the on-demand webinar now

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Download our State of AI in charities report

From real-world quotes to sector-wide trends, the report uncovers what’s working, what’s not, and what’s next for charities and AI.

Book a call with our GRCE specialist

Discover more about Phoenix GRC solutions with one of our GRC & E Business Development Manager, Melissa Underwood.

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