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The state of AI in housing 2025: early sector perspectives

Artificial Intelligence is no longer a future ambition; it’s a clear opportunity. But is the housing sector ready? In early 2025, Phoenix and the NHF surveyed housing associations across the UK to understand their appetite, capability, and concerns when it comes to AI.

Get insights into:

  • The current use of AI in the housing sector
  • Positive or negative: how does housing view AI?
  • How do housing associations see AI benefiting them?
  • How prepared is the housing sector for AI?

An insight into our findings

Nearly half of housing associations use AI on a daily basis; however, many do not have established AI strategies or policies, and a majority believe their knowledge of AI is limited.

47

of participants use AI in day-to-day operations

60

of participants don’t have an AI strategy in place

87

of participants have low knowledge around AI

44

of participants confirmed they have no AI policy in place

Catch up with our specialists

Hear from our housing and AI governance specialists as they breakdown the results from our ‘state of AI in housing 2025’ report and show you how the sector is currently feeling about AI adoption and what’s required to ensure the technology is adopted securely and confidently.

Watch the on-demand webinar now
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Download our state of AI in housing report

From real-world quotes to sector-wide trends, the report uncovers what’s working, what’s not, and what’s next for housing and AI.

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Book a call with our GRCE specialist

Discover more about Phoenix GRC solutions with one of our GRC & E Business Development Manager, Melissa Underwood.

You can also email us at [email protected] or call 01904 562200 – whatever works best for you.