The role of the Business Operations Co-ordinator is to support day-to-day activities to ensure the business is running efficiently and effectively and meets the needs and expectations of customers and staff.

This will involve continually reviewing a variety of internal systems, ensuring they are maximised across all the business, as well as coordinating necessary implementation of any updates to existing and new systems and processes. As such you will work on assisting with activities related to project development and management initiatives, internal operating procedures, business processes and policies.

The overarching goal is to maximise sales opportunities, streamline processes to improve efficiency across the business, contributing to the overall company financial goals.

The main responsibilities are:

  • Coordinating and overseeing business procedures to ensure productivity and efficiency in operations.
  • Assisting in planning and execution of various projects and maintaining documentation.
  • Working with our Training and Development Manger post project delivery to ensure successful adoption of systems and process.
  • Drive the use of internal applications across the business to maximise their use.
  • Liaise with all departments to understanding the key needs of each, supporting the teams with the use of systems and processes.
  • Work closely with the Director of Business Operations to understand the company goals and aspirations to translate the business strategies/plan into what requirements will be needed to help fulfil these.
  • Identifying opportunities for process and operational improvements and implementing strategies to achieve them.
  • Establish and maintain the highest governance and ethical standards in operational practices.

Ideally, you will already have:

  • Excellent organisational, with the ability to multi-task
  • Outstanding communication and interpersonal skills
  • Demonstrate the ability to manage workloads, work well under pressure and with tight deadlines
  • Ability to perform a wide range of duties and tasks
  • Ability to interact effectively as a member of the team and work collaboratively with the wider business areas
  • Determined, enthusiastic and proactive attitude
  • High attention to detail
  • Analytical Skills

We provide all employees with the skills needed to do their job by offering personal development plans and encourage applications from anyone who thinks they can bring what is required to the role. So, even if you don’t meet every point detailed in the criteria above, we encourage you to still apply – simply explain how your current skills and experience are relevant in your application.

Phoenix Software
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

Apply now


Get to know Phoenix

We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.

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Hybrid working for a better work/ life balance

Our hybrid working model allows you to split your working hours between our head office in Pocklington and your home office. This empowers Team Phoenix to access a healthy work/ life balance, enables us all to become more sustainable by reducing our travel emissions, and supports our employees to thrive inside and outside the workplace.

We encourage you to share with us what works for you during recruitment to allow us to find an approach that works for you right from the start.

High angle view of a team of united coworkers standing with their hands together in a huddle

Diversity, equality, and inclusion

We believe in tangible results that prove our commitment to creating a safe and supportive working environment for every member of Team Phoenix. By giving our workforce a voice and implementing changes directly from those that they affect, we guarantee that when we pledge to make Phoenix a diverse and inclusive workplace, we’re making a difference where it really matters.

We are dedicated to offering equal opportunities regardless of age, gender, gender identity, race, ethnicity, faith or belief, disability or accessibility requirements, sexuality, previous experience, socioeconomic background, and whether you’re pregnant or on parental, carer, or adoption leave.

What we offer you

Just a few of the reasons why Phoenix is a great place to work:

  • Fantastic work/ life balance with specific, measured procedures put in place to support you and your wellbeing and prevent burnout
  • A fully paid wellbeing hour in addition to that day’s breaks every month to spend outside of work doing whatever makes you happy
  • Progression opportunities at every level from entry to senior management
  • An optional, fully paid volunteering day per year
  • Outstanding employee retention rates with a significant number of our employees with us for more than 15 years of our 30 years in business
  • Private medical insurance at a discounted rate
  • Enhanced parental leave packages
  • Enhanced apprenticeship packages


  • Hybrid working options, including a £100 support package for your home working set up
  • Fully-funded training programmes to help you to grow and progress
  • Full digital skills training to support everyone to use the technology we have available effectively and efficiently as possible
  • On-site leisure facilities, plus company activities and team sports for you to join. We are also adjacent to a well-equipped local gym facility, offering preferential rates to Phoenix employees
  • Internal Charities, DEI, Sustainability, and Mental Health and Wellbeing networks
  • On-hand volunteering app access for all employees
  • Free parking on-site in our spacious car parks with electric car charging points available on-site

Our recruitment process

Our recruitment process usually involves two interview stages, which are both offered as either in-person or virtual meetings to suit your needs.

If you have any specific requirements that will make your experience more comfortable during any part of your recruitment journey with us, we want to know so we can support you and ensure the entire process is beneficial for both parties. Please make your hiring manager aware what we can do and we will do our best to facilitate.

We are an equal opportunities employer and we take steps to ensure that sharing this information will not affect your application in any way.


Sound like the career for you?

Apply now

Find out more about joining Team Phoenix