Phoenix Technical Academy

The Phoenix Technical Academy is the launchpad for a career in IT Services and Solutions.

Working in our IT Service Desk Team you will be responsible for providing technical support to our staff and customers across a variety of different technologies.

The IT Service Desk is central to all of our IT Managed Services, and will provide a broad exposure to all the career paths which are available at Phoenix such Infrastructure Services, Cloud Services, Security Services and more!

This role is ideal for anyone wanting a career in IT, that has a passion for technology and an eagerness to learn.

This job is based at our Pocklington Office.

Customer Success Specialist

We are currently recruiting for a Customer Success Specialist, to join our Cloud Solutions Team.

The role will include responsibilities such as providing reports and updates on project activities, taking ownership of accounts and working with customers to drive adoption of Microsoft cloud services, collaborating with Microsoft Solutions and Cloud Solutions team to identify opportunities and managing customer relationships, completing all administrative tasks including updating FastTrack portal, internal trackers and FastTrack content and undertaking the monitoring of FastTrack Ready funding and administration behind various funded programmes.

This job is based at our Pocklington Office.

Project Manager – Consultancy

We are currently recruiting for a Project Manager, to join our IT Services Team.

The role of the Project Manager within the IT Services team is to manage and deliver high quality chargeable Consultancy services and projects across a range of areas including Infrastructure, Storage & Networking, End User Computing Solutions, Cloud Migrations, Office 365, Mobile Device Management and Security.

Project Managers are expected to be flexible and are the primary contacts in all projects delivered by Phoenix Consultants to our customer base.

Project Managers should be adaptable to change and new technologies and have the ability to learn and absorb these new technologies at a high level to allow Phoenix and Phoenix Consultants to deliver new and innovative services to our customers.

This is not a technical role but any prior IT knowledge would be beneficial.

This job is based at our Pocklington Office.

Bid Manager

We are currently recruiting for a Bid Manager.

Applicants will be responsible for bidding and tendering on behalf of our Sales Divisions to customers’ current and planned business and technical requirements and be responsible for organising, coordinating bid production, content capture and commercial modelling into compelling bids/proposals to drive business acquisition and retention.

You will be required to take an agile approach to tailor the content to meet the audience requirements and be confident in representing the respective Phoenix solutions technology vision for the customer and have excellent knowledge of respective vendor options (Microsoft, Dell, VMware etc); and at a Technology level around, Cloud, migration and upgrade strategies, support options.

The Bid Manager will contribute to the successful development of Phoenix and must be a self-motivated, self-directed and organised individual who is able to work well under pressure and meet deadlines, possess good communication skills, and use their initiative.

This job is based at our Pocklington Office.

Sales Executive

We are currently recruiting for a Sales Executive.

Main duties and responsibilities include to respond to all customer information/quotation requests to a high standard and in a timely manner, following up these requests and closing the opportunity. Proactively ensure that your knowledge of all relevant products, services and licensing agreements is of the highest level, and maintain appropriate customer records on the Phoenix sales order processing system.

Provide accurate sales forecasts and reports to the Sector Sales Manager as specified, use the business tools provided to enhance your knowledge within your customer base, adhere to relevant Key Performance Indicators for the Sales Team and undertake other general administrative duties and requests.

This job is based at our Pocklington Office.

Cloud Services Manager

We are currently recruiting for a Cloud Services Manager.

Main duties and responsibilities include leading a team of technical analysts, promoting excellent customer service to our customers while adhering to contratual agreements and governance and compliance of customer IT environments, help identify and implement service efficiencies and improvement opportunities, maintain high levels of incident ownership ensuring all are logged accurately, and understand, adhere to and promote IT security best practice.

This job is based at our Pocklington Office.

Power Platform Solution Specialist

As part of the Cloud Solutions Team your role as a Power Platform Solution Specialist will be to help support and guide Phoenix customers and members of the sales teams to drive engagement and revenues around the Power Platform.

You will be expected to deliver customer facing Whiteboarding and technical pre-sales activities and customer facing education workshops and product demonstrations to enable organisations to envisage and understand how solutions can be applied to their environment and specific business objectives.

To be successful in this role you must have a detailed understanding of the Microsoft portfolio and their offerings, excellent communication skills including the ability to confidently present both face to face and virtually and a high technical ability.

This job is based at our Pocklington Office.