The role of Sales Support is to provide assistance and support to Sales Account Managers by effectively responding to customer enquiries and supplier/vendor queries. 

The main responsibilities are:

  • Raising sales orders etc utilising company sales tool (Oasis) while following process and ISO guidelines
  • Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc
  • Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
  • Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
  • Keeping up to date with all training on systems/process/products to effectively support the Team and train Team members where required.
  • Utilising of our internal CRM system – duties would include creating deal registrations and updating Opportunities where required
  • Provide cover for Account Managers and other Sales Admin Team members.
  • Working closely with other departments to support development of internal systems and processes.
  • Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers
  • Identifying further business opportunities through liaison with customers, suppliers and working closely with Account Managers
  • Other general administrative duties
  • Liaising, communicating and working closely with other departments
  • Support objectives as defined in the company’s information security policy


  • Good knowledge of Microsoft Word, Excel, Outlook and Teams
  • Excellent communications skills
  • Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
  • Commitment to see a job through to a successful conclusion
  • A flexible approach to the working day
  • A strong team player and work ethic

Ideally, you will already have:

  • 1 year’s experience in an office environment/administration support role

We provide all employees with the skills needed to do their job by offering personal development plans and encourage applications from anyone who thinks they can bring what is required to the role. So, even if you don’t meet every point detailed in the criteria above, we encourage you to still apply – simply explain how your current skills and experience are relevant in your application.

Phoenix Software
United Kingdom

Full-time: hybrid working available

300+ employees

Information services

Apply now

Get to know Phoenix

We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.

Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.

We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.

We are a signatory on the Race at Work Charter, actively involved in the Women in IT Network, and a Disability Confident Committed and Living Wage employer.

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Hybrid working for a better work/ life balance

Our hybrid working model allows you to split your working hours between our head office in Pocklington and your home office. This empowers Team Phoenix to access a healthy work/ life balance, enables us all to become more sustainable by reducing our travel emissions, and supports our employees to thrive inside and outside the workplace.

We encourage you to share with us what works for you during recruitment to allow us to find an approach that works for you right from the start.

High angle view of a team of united coworkers standing with their hands together in a huddle

Diversity, equality, and inclusion

We believe in tangible results that prove our commitment to creating a safe and supportive working environment for every member of Team Phoenix. By giving our workforce a voice and implementing changes directly from those that they affect, we guarantee that when we pledge to make Phoenix a diverse and inclusive workplace, we’re making a difference where it really matters.

We are dedicated to offering equal opportunities regardless of age, gender, gender identity, race, ethnicity, faith or belief, disability or accessibility requirements, sexuality, previous experience, socioeconomic background, and whether you’re pregnant or on parental, carer, or adoption leave.

What we offer you

Just a few of the reasons why Phoenix is a great place to work:

  • Fantastic work/ life balance with specific, measured procedures put in place to support you and your wellbeing and prevent burnout
  • A fully paid wellbeing hour in addition to that day’s breaks every month to spend outside of work doing whatever makes you happy
  • Progression opportunities at every level from entry to senior management
  • An optional, fully paid volunteering day per year
  • Outstanding employee retention rates with a significant number of our employees with us for more than 15 years of our 30 years in business
  • Private medical insurance at a discounted rate
  • Enhanced parental leave packages
  • Enhanced apprenticeship packages


  • Hybrid working options, including a £100 support package for your home working set up
  • Fully-funded training programmes to help you to grow and progress
  • Full digital skills training to support everyone to use the technology we have available effectively and efficiently as possible
  • On-site leisure facilities, plus company activities and team sports for you to join. We are also adjacent to a well-equipped local gym facility, offering preferential rates to Phoenix employees
  • Internal Charities, DEI, Sustainability, and Mental Health and Wellbeing networks
  • On-hand volunteering app access for all employees
  • Free parking on-site in our spacious car parks with electric car charging points available on-site

Our recruitment process

Our recruitment process usually involves two interview stages, which are both offered as either in-person or virtual meetings to suit your needs.

If you have any specific requirements that will make your experience more comfortable during any part of your recruitment journey with us, we want to know so we can support you and ensure the entire process is beneficial for both parties. Please make your hiring manager aware what we can do and we will do our best to facilitate.

We are an equal opportunities employer and we take steps to ensure that sharing this information will not affect your application in any way.


Sound like the career for you?

Apply now

Find out more about joining Team Phoenix