The role of Sales Support is to provide assistance and support to Sales Account Managers by effectively responding to customer enquiries and supplier/vendor queries. 

The main responsibilities are:

• Raising sales orders etc utilising company sales tool (Oasis) while following process and ISO guidelines
• Telephone, Teams and email liaison with customers and suppliers including confirming software prices, dealing with queries and latest deals etc
• Checking confirmation orders and ensuring that all aspects of the sales process are adhered to.
• Updating purchases/quotes on the sales system, working accurately, and responding within agreed timelines
• Keeping up to date with all training on systems/process/products to effectively support the Team and train Team members where required.
• Utilising of our internal CRM system – duties would include creating deal registrations and updating Opportunities where required
• Provide cover for Account Managers and other Sales Admin Team members.
• Working closely with other departments to support development of internal systems and processes.
• Assisting in the management of client relationships to secure and retain customers business on behalf of the Sales Account Managers
• Identifying further business opportunities through liaison with customers, suppliers and working closely with Account Managers
• Other general administrative duties
• Liaising, communicating and working closely with other departments
• Support objectives as defined in the company’s information security policy

Competencies:

• Good knowledge of Microsoft Word, Excel, Outlook and Teams
• Excellent communications skills
• Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
• Commitment to see a job through to a successful conclusion
• A flexible approach to the working day
• A strong team player and work ethic

Ideally, you will already have:

• 1 year’s experience in an office environment/administration support role

We provide all employees with the skills needed to do their job by offering personal development plans and encourage applications from anyone who thinks they can bring what is required to the role. So, even if you don’t meet every point detailed in the criteria above, we encourage you to still apply – simply explain how your current skills and experience are relevant in your application.